Contact Center Solutions Featured Article

Stratus Contact Solutions Partners with Telrite, Life Wireless

December 19, 2012

Stratus Contact Solutions, a U.S.-based multichannel contact center, recently signed a contract with Telrite Corporation and Life Wireless for call center support. Telrite Corporation and Life Wireless provide cellular phone service to income-eligible customers through the Lifeline program.

As a result of the agreement, Life Wireless customers can now contact the experienced customer service agents of Stratus for any inquiries about services, equipment, customer education, new orders, activations/renewals and purchase of additional minutes. The Stratus’ U.S.-based, multilingual customer contact center will be at the disposal of customers 24 hours a day, seven days a week.

"We chose Stratus based on their extensive telecommunications industry experience and best in class multichannel customer care," said Brian Lisle, president of Telrite Corporation. "We needed a partner to grow with - one who could scale quality customer representatives and that understands our business."

"We connect with our clients' customers across multiple channels, from calls to social media, and understand how to facilitate ROI-driven customer engagements," said Dennis Stoutenburgh, president of Stratus Contact Solutions.

"Stratus Contact Solutions represents the evolution of customer-centric solutions in a social-business landscape," said Mike Lewis, chairman of Stratus Contact Solutions.

Stratus Contact Solutions provides 24/7 customer excellence through the form of inbound and outbound contact center services. Stratus' contact solutions are designed to improve its client's cost structure and provide professional, high-touch, US-based outsourced services. Stratus Contact solutions provides strategic customer contact solutions that range from multi-lingual high-touch customer care to social media strategy development and support, rich -email and chat applications, interactive voice response (IVR), inbound and outbound call center services, loyalty programs and social commerce strategies. Stratus Contact Solutions has earned distinction in the contact center marketplace by introducing such services as social media campaign management, both proactive sales campaigns for lead generation, and reactive campaigns for reputation management efforts.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Interactive Intelligence Named a Top 10 Place to Work for in Indianapolis

It seems like the end of the year needs to get here faster. The reason is Contact Center Solutions Community sponsor Interactive Intelligence may run out of space at its headquarters in Indianapolis, IN because of the recognition the company has received in just the past few weeks. [ Read More ]
12/16/2014

Frontier Communications Adding to Bi-Lingual Customer Service

As has been noted in several postings in TMCnet's contact center solutions community, being able to offer multi-lingual, but importantly in the U.S. bi-lingual customer care with Spanish as the second language, has become critical in almost every vertical market. Indicative of this is the announcement from TMC's home state, dominant service provider Frontier Communications has announced it will add 25 employees to its Connecticut contact center. The reason for the expansion is to provide support… [ Read More ]
12/15/2014

Rush Enterprises Grow Dealership and Contact Center Network

One of the reasons the contact center solutions business has been and will continue to be robust is rather obvious, i.e., as companies grow they need to grow their ability to provide great customer experiences both physically and virtually. An example of this comes from Texas-based Rush Truck Centers (RTC), the dealership arm of $3.4 billion conglomerate Rush Enterprises. It has announced that not only is it expanding its footprint in Florida and Texas, but at the same time it will be adding to … [ Read More ]
12/15/2014

Contact Center Solutions Week in Review: Interactive Intelligence, Google and Avaya

Contact Center Solutions Community news and ingights including the growing importance of WebRTC. [ Read More ]
12/13/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!