Contact Center Solutions Featured Article

Concentric Partners with LiveOps

December 17, 2012

LiveOps (News - Alert) specializes in cloud contact center and customer service solutions. Through its Strategic Alliance Partner program, the company is empowering its partners with the tools and support needed to successfully deliver cloud contact center solutions to its customers, along with the reward for higher levels of revenue and commitment to LiveOps.

The newest member in this program is Concentric (News - Alert) Cloud Solutions, an XO Communications company, offering businesses advanced cloud-based computing, content acceleration and cloud voice solutions.

Concentric claims to have achieved a 25-percent growth rate in the past quarter as a LiveOps Strategic Alliance Partner.

The combined Concentric and LiveOps solution is noted to deliver the ability to quickly enable multiple communications channels, including voice, chat, e-mail and social media on a single platform.

Added to this, the flexibility of a cloud contact center is noted to enable organizations with the power to scale up or down quickly to address near real-time business demands. Companies can also quickly deploy valuable contact center applications such as cloud-based screen recording, call flow authoring, and multichannel and social media capabilities – and have the ability to provision state-of-the-art functionalities to a distributed workforce.

“Congratulations to Concentric on their success. Not only are they a valuable Strategic Alliance Partner to LiveOps in North America, but also with their integration capabilities they significantly enhance our product set. Concentric is a great example of the positive outcome that can result from being a dynamically engaged partner with us,” Vasili Triant, senior vice president of Cloud Application Sales, LiveOps, said in a statement.

“Today’s news continues to support the prediction we made recently that 2012 will be the year that cloud became a standard alternative to costly on-premise solutions. We look forward to many more celebratory quarters with Concentric,” Triant added.

LiveOps has been organized and committed to helping its Strategic Alliance Partners succeed. Together, LiveOps and Concentric have been able to develop unique integrated solutions that add value to our customers’ business operations.

The joint Concentric and LiveOps offering enables them to offer a great customer experience.

“Partnering with LiveOps has enabled us to round out our cloud portfolio of solutions,” stated Peter Papavasiliou, chief marketing officer for Concentric Cloud Solutions.

LiveOps has also opened a new data center in Singapore to better serve the needs of its growing multinational customer base and global partner network. Earlier this year, when LiveOps announced the opening of its EMEA data center in the U.K., it announced plans to provide an APAC data center by year’s end as well.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence, BT and Accenture

The future is now, or at least it is coming at us fast in the Contact Center Solutions Community, and there are two great ways to be part of the industry buzz as to what is unlikely to unfold in 2015. The first is to attend ITEXPO East, January 27-30, 2014 at the Miami Beach Convention center. This is a great opportunity to be warm and more to the point, hear, see and discuss contact center issues in person with peers and subject matter experts. [ Read More ]
01/17/2015

Customer Experience: The Last True Differentiator

In Ernst & Young's Global Consumer Banking Survey 2014, customers chose "the way I am treated" as the second most important reason for trusting their banking provider, just behind the understandably important "financial stability" of their bank. Customer experience was also cited as the most common reason for opening and closing accounts, more important than fees, rates, locations or convenience. Approximately 40 percent of customers planned to open or close an account in 2014. This means banks … [ Read More ]
01/16/2015

Digital Is Driving Businesses to Offer Personal and Intuitive Customer Experiences says Accenture Report

The preoccupation with improving the customer experience (CX) by C-levels around the world has been a trend for several years. In fact, the fastest growing C-level position is Customer Experience Management Officer (CEMO) or some variation on the title. And, as CX becomes ever more important as the means to provide differentiated value, delighting existing customers and for obtaining and keeping new ones, the preoccupation will not only grow more intense in 2015, but so will the investments in t… [ Read More ]
01/16/2015

BT Launches New Personalized Video Message Service

When it comes to contact center out-reach there are two trends that everyone needs to literally and figuratively keep an eye on in 2015. They are "personalization" and "video." And, while the first may seem obvious since the goal of marketers is to make customers and prospects feel appreciated with tailored messages uniquely for them, the use of video on the outbound side of things is after many years becoming something more than a novelty. [ Read More ]
01/15/2015
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!