Contact Center Solutions Featured Article

Concentric Partners with LiveOps

December 17, 2012

LiveOps (News - Alert) specializes in cloud contact center and customer service solutions. Through its Strategic Alliance Partner program, the company is empowering its partners with the tools and support needed to successfully deliver cloud contact center solutions to its customers, along with the reward for higher levels of revenue and commitment to LiveOps.

The newest member in this program is Concentric (News - Alert) Cloud Solutions, an XO Communications company, offering businesses advanced cloud-based computing, content acceleration and cloud voice solutions.

Concentric claims to have achieved a 25-percent growth rate in the past quarter as a LiveOps Strategic Alliance Partner.

The combined Concentric and LiveOps solution is noted to deliver the ability to quickly enable multiple communications channels, including voice, chat, e-mail and social media on a single platform.

Added to this, the flexibility of a cloud contact center is noted to enable organizations with the power to scale up or down quickly to address near real-time business demands. Companies can also quickly deploy valuable contact center applications such as cloud-based screen recording, call flow authoring, and multichannel and social media capabilities – and have the ability to provision state-of-the-art functionalities to a distributed workforce.

“Congratulations to Concentric on their success. Not only are they a valuable Strategic Alliance Partner to LiveOps in North America, but also with their integration capabilities they significantly enhance our product set. Concentric is a great example of the positive outcome that can result from being a dynamically engaged partner with us,” Vasili Triant, senior vice president of Cloud Application Sales, LiveOps, said in a statement.

“Today’s news continues to support the prediction we made recently that 2012 will be the year that cloud became a standard alternative to costly on-premise solutions. We look forward to many more celebratory quarters with Concentric,” Triant added.

LiveOps has been organized and committed to helping its Strategic Alliance Partners succeed. Together, LiveOps and Concentric have been able to develop unique integrated solutions that add value to our customers’ business operations.

The joint Concentric and LiveOps offering enables them to offer a great customer experience.

“Partnering with LiveOps has enabled us to round out our cloud portfolio of solutions,” stated Peter Papavasiliou, chief marketing officer for Concentric Cloud Solutions.

LiveOps has also opened a new data center in Singapore to better serve the needs of its growing multinational customer base and global partner network. Earlier this year, when LiveOps announced the opening of its EMEA data center in the U.K., it announced plans to provide an APAC data center by year’s end as well.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Sound Telecom Points out the Benefits of Multilingual Answering Service

One of the consequences of globalization is the homogenization of the world, which is responsible for companies delivering the same service in locations as diverse as South Africa and New Zealand. Another is accessibility to talent, so companies in Silicon Valley can hire engineers and computer scientists from India and elsewhere. This has resulted in the influx of foreigners in the vast majority of metropolitan cities around the world giving rise to multilingual communities. [ Read More ]
09/29/2014

Contact Center Solutions Week in Review: Capgemini on Shopper Journeys and Role of Social Media

A good way to characterize this week in the Contact Center Solutions Community is that there was a lot of sage advice to be gleaned. We also saw a projection as to how significant the cloud would be on contact center transformations and the fact that even Apple had its contact center a bit over-whelmed thanks to demand for the new iPhone 6s. [ Read More ]
09/27/2014

Contact Solutions Presents My:Time Customer Service Portal

Customers are not only demanding from their businesses that their brands offer multi-channel customer support experiences, they are also demanding that those experiences be fluid, and any deviation, anything the breaks up that user experience into unwanted pieces, can tarnish brands in their customers' minds. [ Read More ]
09/26/2014

Capgemini Report Finds Digital Consumer Engagement is Important and Growing, Questions Role of Social Media in Shopper Journeys

There is a constant drumbeat in support of omni-channel experiences when it comes to retailers looking to use the latest technology to seamlessly integrate the physical and virtual worlds to provide shoppers more compelling experiences. This is certainly an inexorable trend, but according to the release of the second edition of consulting firm Capgemini global report on such matters, "Digital Shopper Relevancy Report", there are some surprises that retailers literally and figuratively need to ta… [ Read More ]
09/26/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!