Contact Center Solutions Featured Article

Hawker Beechcraft Selects Callcap's Callsurance to Enhance Aftermarket Customer Service

December 13, 2012

Callcap has been selected by Hawker Beechcraft Corporation to continually enhance its aftermarket customer service. As per the contract, Callcap will focus on the enhancement of the aircraft manufacturer’s customer experience, including aftermarket care for its customers.

Callcap’s Callsurance system will enable Hawker Beechcraft Customer Service Center call recordings to filter through the Callcap listen center in near-real-time for evaluation by call analysts. Evaluation criteria will be custom created through a collaboration between the Callcap team and the Hawker Beechcraft Customer Service team, and will help identify training opportunities to improve the overall aftermarket customer experience.

The selection was made due to the former’s excellent track record of helping clients improve CSR (News - Alert) (News - Alert) performance and increase revenue through call recording and evaluation.

David Keeton, co-founder of Callcap, said, “HBC continues to show an unrelenting dedication to its customer base. Callcap is excited to be a new vendor, and our team is 100 percent committed to assisting HBC continue its outstanding aftermarket experience.”

Will Steinhoff, president/CEO at Callcap, said, “Callsurance was originally designed around sales effectiveness. Today the service acts as an experience net; improving sales, operations, customer satisfaction, and loyalty. We’re very proud to serve Hawker Beechcraft and their dedicated customers.”

Recently, Callcap partnered with Sears Home & Business Franchises to manage the tracking and recording of all their corporate marketing phone numbers. Callcap products and services are an ever growing suite of Web-based business solutions to assist users in effectively managing their business, helping it grow without a huge investment in expensive equipment or time consuming monitoring.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida. Stay in touch with everything happening at ITEXPO (News - Alert) (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Altocloud Jumps in the Smyths Toys Toybox to Bolster E-Commerce Presence

Those not immediately familiar with Smyths Toys can be forgiven, particularly if they don't live in the U.K or in Ireland, where Smyths Toys has at last report 80 stores to its credit. But Smyths Toys might well be easier find thanks to a new connection with Altocloud, which will bolster Smyths Toys' online presence and make e-commerce that much easier to carry out. [ Read More ]
04/22/2015

US Contact Center Jobs Continued to Increase in the First Quarter of 2015

The number of new U.S. contact center jobs was on the rise in the first quarter of this year, according to a jobs4america report. [ Read More ]
04/21/2015

Xerox in Gartner's Leaders Quadrant for Third Straight Year on the Strength of its BPO Services

Gartner recently announced that as a result of its research and evaluation, Xerox's performance in business process outsourcing (BPO) had placed it in the Leaders Quadrant for that industry for 2014. It marks the third straight year that Xerox has received such recognition. [ Read More ]
04/15/2015

Evariant Delivers More Data Driven Solutions for the Healthcare Industry

With so much information at their disposal, service providers are offering solutions that make sense of all this data while combining different products and services to improve the overall operations of healthcare providers. The new release by Evariant looks to use big data and analytics to improve the experience of patients, physicians and employers with contact center solution for real-time engagement and mobile Physician Relationship Management app. [ Read More ]
04/13/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!