Contact Center Solutions Featured Article

Moxie Software Releases Social Chat Application that Integrates with Facebook's API

December 12, 2012

Moxie Software Inc., a specialist in customer-centric enterprise social software, has rolled out its new social chat application for customer sales and service that leverages Facebook’s (News - Alert) API.

The new chat app helps customer sales and service representatives leverage public and shared information on a consumer's Facebook profile to deliver personalized offers and more informed interactions.

Moxie’s new Engage+ App, now available with Chat Spaces, enables companies to chat directly with consumers on Facebook and even convince the competitor's fan to become their customer using the social medium.

This way, companies can create a personalized shopping experience directly on Facebook.

Once a consumer accepts an offer to chat with a brand on Facebook, Moxie's Engage+ app gives companies access to information that the consumer has opted to share, such as his or her age, friend count, interests and likes.

The user can also see whether or not the consumer has liked a competitor's page.

“Social commerce requires brands to use new technologies that meet the expectations of socially-connected consumers,” said Tom Kelly, president and CEO at Moxie Software. “With our new social chat application, brands will have access to a consumer’s rich brand profile enhancing their ability to tailor services and offerings, and ultimately drive revenue. Our Engage+ App makes Moxie’s Chat Spaces the most powerful application in the market, building on our promise of using social technologies to bring companies closer to their customers.”

Sales Chat Spaces’ live support software even comes with powerful tools to help users monitor and track Web traffic. Real-time monitoring of shopping cart value, leads, referrals and page visits help agents track and invite the right prospective customers to chat.

The Chat Spaces with Engage+ App is currently available, and additional details can be found here.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Presence Technology Partners with Interactive Connect

Presence Technology, a provider of Multi-Channel Contact Center solutions that enable Contact Centers to optimize resources and improve communication process efficiencies, and Interactive Connect, LLC, a voice and data managed services and solutions provider, have announced new partnership. [ Read More ]
07/22/2014

Fonolo: Say Goodbye to Nerve-Wracking Hold Times

Anyone who has had to wait on hold knows how frustrating it can be; you either have to put up with listening to snippets of songs or music (that you'd rather not hear) or endure long periods of silence not knowing what's happening at the other end. Tech Cu, a credit union in the Silicon Valley, decided to give its call center customers a better experience by replacing nerve-wracking hold times with a call-back solution. [ Read More ]
07/22/2014

El Centro de CenturyLink Celebrates its Thirtieth Anniversary

As CenturyLink travels down memory lane and relives its thirty years of existence, it has many reasons to be proud of its achievements. Realizing how important the Hispanic market was, committed employees, with support from the company, established a bilingual call center to provide in-language customer service to the company's Spanish-speaking customer base. After this, "El Centro de CenturyLink" was born, and from then on, there was no looking back. [ Read More ]
07/21/2014

Contact Center Solutions Week in Review

It was another eclectic week in the Contact Center Solutions Community to say the least. Not only were there nice to not new capabilities offered, jobs to be had and industry recognition, but there was also a number of items on trends and a large dose of helpful advice. [ Read More ]
07/19/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!