Contact Center Solutions Featured Article

Moxie Software Releases Social Chat Application that Integrates with Facebook's API

December 12, 2012

Moxie Software Inc., a specialist in customer-centric enterprise social software, has rolled out its new social chat application for customer sales and service that leverages Facebook’s (News - Alert) API.

The new chat app helps customer sales and service representatives leverage public and shared information on a consumer's Facebook profile to deliver personalized offers and more informed interactions.

Moxie’s new Engage+ App, now available with Chat Spaces, enables companies to chat directly with consumers on Facebook and even convince the competitor's fan to become their customer using the social medium.

This way, companies can create a personalized shopping experience directly on Facebook.

Once a consumer accepts an offer to chat with a brand on Facebook, Moxie's Engage+ app gives companies access to information that the consumer has opted to share, such as his or her age, friend count, interests and likes.

The user can also see whether or not the consumer has liked a competitor's page.

“Social commerce requires brands to use new technologies that meet the expectations of socially-connected consumers,” said Tom Kelly, president and CEO at Moxie Software. “With our new social chat application, brands will have access to a consumer’s rich brand profile enhancing their ability to tailor services and offerings, and ultimately drive revenue. Our Engage+ App makes Moxie’s Chat Spaces the most powerful application in the market, building on our promise of using social technologies to bring companies closer to their customers.”

Sales Chat Spaces’ live support software even comes with powerful tools to help users monitor and track Web traffic. Real-time monitoring of shopping cart value, leads, referrals and page visits help agents track and invite the right prospective customers to chat.

The Chat Spaces with Engage+ App is currently available, and additional details can be found here.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Ytel Picks VoiceBase for Cloud Contact Center Speech Analytics Enhancement

It is no secret that contact centers are now intensely interested in Big Data and sophisticated analytics to improve operational efficiency, effectiveness and the customer experience. Let's face it, knowing who is saying what, when, where, why and with what result is extremely valuable. In fact, it is this need to know that has driven large volume contact centers to increasingly look to sophisticated speech analytics to give them the business intelligence they desire not just about customer inte… [ Read More ]
03/03/2015

Carrier iQ Showcases New Capabilities at 2015 Mobile World Congress

Carrier iQ adds three enhancements for obtaining actionable business intelligence from mobile devices. [ Read More ]
03/03/2015

Plantronics' DA80 Makes Customer Service Centers Smarter

The moniker smart is now attached to phones, TVs, homes and even cars. As the size of computer processors get even smaller, more products will be embedded with the technology to make them smarter to deliver improved efficiency and productivity for many different industries. For contact centers, the goal is to always improve customer service, and then new Plantronics next-generation USB audio processor not only increases the effectiveness of service center operations, but it makes customer intera… [ Read More ]
02/25/2015

Contact Solutions Launches Adaptive IVR that Learns from Caller Behavior

We are all familiar with Interactive Voice Response (IVR) systems as the first thing we typically encounter when calling a contact center. The fact of the matter is that today's IVR capabilities can do a lot more than just give us options for directing calls to the appropriate resources. They are in fact valuable tools for contact center administrators in terms of improving the customer experience. In fact, as illustrated by the recent announcement by Reston, VA-based cloud-based customer care s… [ Read More ]
02/25/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!