Contact Center Solutions Featured Article

Perceptive Informatics Announces Launch of New Customer Care Office in Shanghai

December 10, 2012

Earlier today, a well-known eClinical solutions provider and a subsidiary of PAREXEL International Corporation, Perceptive Informatics (News - Alert), announced it has opened a Customer Care office in Shanghai. It aims to service biopharmaceutical researchers in China and Taiwan who are using Perceptive's technology solutions.

While demonstrating its long-term commitment to accelerating drug development in the region, the launch further strengthens PAREXEL's footprint in Asia. Using ClinPhone RTSM (randomization and trial supply management) and Datalabs EDC software and services, Perceptive's Customer Care office staff will initially be responsible for supporting clinical studies.

Moreover, for clinical site staff, CRAs and sponsors, who have IVR/IWR system questions on a live study, the center will be the first point of contact. With Mandarin being their native first language, all customer care staff in Shanghai will be bilingual Mandarin/English speakers. Without any additional need for translation services, the intent is to provide immediate help desk support.

"China has a thriving pharmaceutical and biotechnology industry and is a priority market for many pharmaceutical and biotechnology sponsors. When sponsors work with Perceptive, they can expect high-quality service, locally supported by staff in the region," said George Hunnewell, corporate vice president, Operations, Perceptive Informatics.

He added that to ensure the smooth and successful implementation of clinical trial technology, through its experience in running hundreds of global clinical trials, it has identified that a robust, native-language help desk is critical. In the rapidly expanding Asian markets, it will be able to meet the evolving needs of its new and existing customers, through this valuable service.

In order to support Japanese investigators, CRAs, and biopharmaceutical clients, Perceptive has a dedicated team of professionals in Japan located in Tokyo and Kobe, in addition to the new customer care office in Shanghai. While providing seamless issue resolution for all users, irrespective of geography, Perceptive customer care is committed to uniform response times and quality.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Altocloud Jumps in the Smyths Toys Toybox to Bolster E-Commerce Presence

Those not immediately familiar with Smyths Toys can be forgiven, particularly if they don't live in the U.K or in Ireland, where Smyths Toys has at last report 80 stores to its credit. But Smyths Toys might well be easier find thanks to a new connection with Altocloud, which will bolster Smyths Toys' online presence and make e-commerce that much easier to carry out. [ Read More ]
04/22/2015

US Contact Center Jobs Continued to Increase in the First Quarter of 2015

The number of new U.S. contact center jobs was on the rise in the first quarter of this year, according to a jobs4america report. [ Read More ]
04/21/2015

Xerox in Gartner's Leaders Quadrant for Third Straight Year on the Strength of its BPO Services

Gartner recently announced that as a result of its research and evaluation, Xerox's performance in business process outsourcing (BPO) had placed it in the Leaders Quadrant for that industry for 2014. It marks the third straight year that Xerox has received such recognition. [ Read More ]
04/15/2015

Evariant Delivers More Data Driven Solutions for the Healthcare Industry

With so much information at their disposal, service providers are offering solutions that make sense of all this data while combining different products and services to improve the overall operations of healthcare providers. The new release by Evariant looks to use big data and analytics to improve the experience of patients, physicians and employers with contact center solution for real-time engagement and mobile Physician Relationship Management app. [ Read More ]
04/13/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!