Contact Center Solutions Featured Article

MDLsolutions and Pimsware Create State-of-the-Art Call Center

December 07, 2012

MDLsolutions (News - Alert) has partnered up with Pimsware to construct a brand-new state-of-the-art call center. The new call center will use technology from both companies to provide an all-in-one facility.

The partnership made sense; MDLsolutions offers companies the ability to bring VoIP (voice over the Internet) into their offices in a simple and reliable manner. The company creates customizable solutions for everyday use, offering predictive dialers to make agents time more efficient and cost worthy. The company can setup a complete virtual call center for any business using a Windows PC.

Meanwhile, Pimsware works on the software side and develops solutions to help companies organize large amounts of data through an online platform. The company created a CRM solution that helps keep track of calls, customer information, and customer support. The plan is to bring the best of what both these companies have to offer, to a new call center.

“The integration of MDLsolutions call center solution with the Pimsware CRM software has enabled us to provide a comprehensive call center solution for collection companies at a very affordable price,” MDLsolutions said in a statement. “In today’s market place there is a high value placed on the benefits of using a supported Predictive Dialer and CRM solution to increase productivity in your call center, and now its more affordable than ever before.” Together, these products will be used to create the ultimate call center.

Michael Langman, MDLsolutions co-founder, said not only would this new partnership help benefit agent’s efficiency, but it would also allow companies to save tremendously on equipment expenses. “MDLsolutions set out to reduce a call center’s cost of deploying complex and normally expensive, PBX (News - Alert) and Predictive Dialer systems,” said Langman.

“With the MDLsolutions affordable call center solution that is now able to fully integrate with Pimsware CRM, the call center has a reliable, accurate reporting, agent monitoring, and recording software tool – at an aggressively cost effective price intended to competitively reduce system expenses. The cost saving is immediate – not some time in the near or distant future.”

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence, Avaya and WebRTC

The Contact Center Solutions Community this week had a case of the pre-holiday need to spend a little time going shopping, literally and figuratively. However, the pre-holiday season by no means meant a lack of some seriously interesting news from the industry. [ Read More ]
12/20/2014

Interactive Intelligence Celebrates 20th Anniversary

For most of the members of the Contact Center Solutions Community, it might be hard to remember a time when our community host Interactive Intelligence was not a significant player in the industry. However, as someone who has been around a bit longer, it seems like only yesterday that I started becoming intrigued with the activities of this company, which chose as its headquarters the unlikely location of Indianapolis, IN. [ Read More ]
12/19/2014

Spoken Communications to Power Avaya Hybrid Cloud Solution for Contact Centers

Avaya adds hybrid option for contact center transformation powered by Spoken Communications. [ Read More ]
12/19/2014

WebRTC Support on SIP PBX Highlights use for Omnichannel Interactions

2015 is going to highlight how and why WebRTC, SIP and Contact Centers are perfect together. [ Read More ]
12/19/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!