Contact Center Solutions Featured Article

MDLsolutions and Pimsware Create State-of-the-Art Call Center

December 07, 2012

MDLsolutions (News - Alert) has partnered up with Pimsware to construct a brand-new state-of-the-art call center. The new call center will use technology from both companies to provide an all-in-one facility.

The partnership made sense; MDLsolutions offers companies the ability to bring VoIP (voice over the Internet) into their offices in a simple and reliable manner. The company creates customizable solutions for everyday use, offering predictive dialers to make agents time more efficient and cost worthy. The company can setup a complete virtual call center for any business using a Windows PC.

Meanwhile, Pimsware works on the software side and develops solutions to help companies organize large amounts of data through an online platform. The company created a CRM solution that helps keep track of calls, customer information, and customer support. The plan is to bring the best of what both these companies have to offer, to a new call center.

“The integration of MDLsolutions call center solution with the Pimsware CRM software has enabled us to provide a comprehensive call center solution for collection companies at a very affordable price,” MDLsolutions said in a statement. “In today’s market place there is a high value placed on the benefits of using a supported Predictive Dialer and CRM solution to increase productivity in your call center, and now its more affordable than ever before.” Together, these products will be used to create the ultimate call center.

Michael Langman, MDLsolutions co-founder, said not only would this new partnership help benefit agent’s efficiency, but it would also allow companies to save tremendously on equipment expenses. “MDLsolutions set out to reduce a call center’s cost of deploying complex and normally expensive, PBX (News - Alert) and Predictive Dialer systems,” said Langman.

“With the MDLsolutions affordable call center solution that is now able to fully integrate with Pimsware CRM, the call center has a reliable, accurate reporting, agent monitoring, and recording software tool – at an aggressively cost effective price intended to competitively reduce system expenses. The cost saving is immediate – not some time in the near or distant future.”

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

When it comes to Contact Center Agents 'Mind the Gap'

As content curator and contributor to the Contact Center Solutions Community, part of my function is to review information and insights from around the Web and illuminate them to our readers. In this regard, I would like to recommend an insightful posting from IT-Online titled, "How to differentiate customer experience." [ Read More ]
10/30/2014

Survey: Deloitte Optimistic for Increased US Holiday Spending

Professional services firm Deloitte, which completes financial advisory surveys, has released the annual holiday shopping survey for nearly three decades. This year's survey, the 29th annual, shows that U.S. shoppers are optimistic entering the season for giving, which also happens to be the season for shopping. [ Read More ]
10/30/2014

Dialing for Votes

Depending on how you feel about such things, next-generation predictive dialers have become an integral, dare I say "must have" capability for political campaigns. Indeed, with the U.S. elections only days away, anyone living here not only is more than aware from watching TV that the "get out the vote" efforts are already in full swing as the airwaves are saturated with ads, but this has become that time of year when caller ID and answering systems are a godsend. [ Read More ]
10/30/2014

Survey: Mobile Experience Trumps Brand Loyalty Among Gen Y, Millennials

Retailers be warned - brand loyalty counts for less and less among younger consumers, who are likely to head to competitors if their mobile experience isn't what they think it should be. [ Read More ]
10/30/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!