Contact Center Solutions Featured Article

CenturyLink Chooses Amdocs for Operational Support Systems Consolidation

December 06, 2012

Amdocs (News - Alert), a provider of customer experience systems and services, announced that CenturyLink Inc., a telecommunications company in the United States, has selected Amdocs for an operational support systems (OSS) consolidation project.

The solution is based on a single inventory repository, and provides an automated, scalable platform for planning and managing next-generation services. The Amdocs solution will help CenturyLink to drive efficiencies with rapid time to market for new product offers.

The OSS platform will also enable service fulfillment automation, streamlining CenturyLink's ordering process and optimizing network and asset utilization.

Amdocs OSS software products are used by service providers to design, build, fulfill and assure their networks. For any type of transmission technology, the product addresses configuration, planning and service fulfillment for all types of telecommunication services.

"We chose Amdocs based on its proven experience, particularly supporting Ethernet and VPN services," stated Bill Bradley, chief information officer at CenturyLink.  

"As we look to grow our network business, we will leverage Amdocs' experience in delivering automated and scalable OSS solutions to quickly achieve a consolidated OSS platform. Not only will this enable CenturyLink to launch future products more rapidly, but it will also reduce costs and shorten the order-to-cash cycle," Bradley added.

"To stay ahead, service providers need to be agile and ready for the future," commented Rebecca Prudhomme, vice president for product and solutions marketing at Amdocs. "By consolidating functions across multiple technologies and lines of business, and providing a single view of network resources, Amdocs' solution will increase CenturyLink's flexibility."  

Amdocs OSS continues to extend and deepen the industry’s most comprehensive OSS suite for service providers. It focuses on network planning and service fulfillment from a common core of service and resource management.

The OSS solutions not only help service providers be efficient by improving their planning and operations teams; they also contribute significant financial benefits to their overall CAPEX and OPEX (News - Alert) network equipment budgets.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Hiring Spree in the US

There are two interesting trends that continue to make their appearance in Contact Center Solutions Community news on almost a weekly basis, and this week they are prominent. They happen to also be closely related. The first is that that with customer experience improvement being such a large priority for companies around the world, the investment in contact centers is clearly increasing. The second is that whether it is contact centers for individual companies and government agencies of relying… [ Read More ]
09/20/2014

Tellwise Smart Messages Integrated with Salesforce.com CRM

Tellwise Smart Messages has been integrated with Salesforce.com CRM software. This integration offers automated buyer communications, which enables continuous tracking, analysis, reporting and increased sales forecast accuracy. [ Read More ]
09/18/2014

Creating Customers for Life

Finally, a paramount piece to the puzzle is advocacy. By identifying who one's most active users are, and seeing who is gaining the high value from your offerings, it creates the opportunity for walking, talking advertisements. Communities of users can be developed to create best practices, and by fostering these relationships the door is left wide open for a very profitable long-term partnership. Referrals earn these advocates entrance in a loyalty program. To measure levels of advocacy, the me… [ Read More ]
09/18/2014

Xerox Bringing 1,000+ Call Center, Other Jobs to Kentucky

When it comes to the call center world, the growing trend for the market is for companies to return to the United States. Xerox is just one of the companies moving its call center operations back to the U.S. [ Read More ]
09/18/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!