Contact Center Solutions Featured Article

CenturyLink Chooses Amdocs for Operational Support Systems Consolidation

December 06, 2012

Amdocs (News - Alert), a provider of customer experience systems and services, announced that CenturyLink Inc., a telecommunications company in the United States, has selected Amdocs for an operational support systems (OSS) consolidation project.

The solution is based on a single inventory repository, and provides an automated, scalable platform for planning and managing next-generation services. The Amdocs solution will help CenturyLink to drive efficiencies with rapid time to market for new product offers.

The OSS platform will also enable service fulfillment automation, streamlining CenturyLink's ordering process and optimizing network and asset utilization.

Amdocs OSS software products are used by service providers to design, build, fulfill and assure their networks. For any type of transmission technology, the product addresses configuration, planning and service fulfillment for all types of telecommunication services.

"We chose Amdocs based on its proven experience, particularly supporting Ethernet and VPN services," stated Bill Bradley, chief information officer at CenturyLink.  

"As we look to grow our network business, we will leverage Amdocs' experience in delivering automated and scalable OSS solutions to quickly achieve a consolidated OSS platform. Not only will this enable CenturyLink to launch future products more rapidly, but it will also reduce costs and shorten the order-to-cash cycle," Bradley added.

"To stay ahead, service providers need to be agile and ready for the future," commented Rebecca Prudhomme, vice president for product and solutions marketing at Amdocs. "By consolidating functions across multiple technologies and lines of business, and providing a single view of network resources, Amdocs' solution will increase CenturyLink's flexibility."  

Amdocs OSS continues to extend and deepen the industry’s most comprehensive OSS suite for service providers. It focuses on network planning and service fulfillment from a common core of service and resource management.

The OSS solutions not only help service providers be efficient by improving their planning and operations teams; they also contribute significant financial benefits to their overall CAPEX and OPEX (News - Alert) network equipment budgets.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Rise in Cloud Contact Center Traffic Volume in 2014

Voxbone says it saw a 14 percent increase in call volume (in minutes) over the last six months which it points out has been validated recently by IDC Research who is predicting that spending for on-demand cloud contact centers in the U.S. alone will increase from $733.3 million in 2013 to $1.6 billion in 2018. [ Read More ]
08/29/2014

Scripts and Metrics Only Take Call Centers So Far

Performance metrics are not the end-all be-all of call center performance. Companies desperately struggle to make their call centers operate more efficiently, at lower costs, with more calls completed per hour, and with fewer return complaints. However, when reaching for those goals, some businesses fail to make their centers better overall, as if the sum of those individual parts was something more. [ Read More ]
08/28/2014

CSG Announces New Agreement with Leading Latin American Mobile Operator

A top Latin American Mobile Operator recently signed a new agreement with CSG International to support its next-generation data and analytics capabilities. [ Read More ]
08/28/2014

Etihad Airways Expands its Al Ain Contact Center, Opens a New Facility in the UAE

UAE airline Etihad Airways expands contact center capabilities to provide improved customer experiences. [ Read More ]
08/28/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!