CenturyLink Chooses Amdocs for Operational Support Systems Consolidation

Indosoft Boosts Q-Suite ACD's Ability to Retain Calls in the Event of Server Faults

If you run a mission-critical call center and one of your servers goes down, so you risk dropping that very important call? Given the number of serious storms that have battered the U.S. in recent years, more and more call centers might be said to be mission-critical: emergency services call centers, utility customer support, 411 information call centers and insurance companies are just some of the organizations that get busy under high-pressure circumstances. [ Read More ]
05/23/2013

How to Really Improve Customer Experiences, REALLY!

In the last several weeks as a result of the Interactive Intelligence Interactions 13 event, and a variety of industry developments, I have been exposed to not just to the latest and greatest in contact center solutions. It has also been my good fortune to interact with some very knowledgeable people from across the broad spectrum of community stakeholders-customers, resellers, channel partners, industry analysts-literally from all over the world. What they all have in common is an intense focus… [ Read More ]
05/23/2013

iPhonik to Open Sri Lanka Contact Center for Asian Alliance Insurance

iPhonik has signed a deal to open a contact center in Sri Lanka for Asian Alliance Insurance (AAI) which will now employ local Sri Lankan agents. [ Read More ]
05/23/2013

LiveOps selected in AlwaysOn OnDemand Top 100 list

LiveOps, Inc announced it has selected AlwaysOn, a business media brand connecting and informing the entrepreneurial community, in its list of AlwaysOn OnDemand Top 100 Private Companies for the third year in a row. [ Read More ]
05/23/2013