Contact Center Solutions Featured Article

Insource Technology Corporation and Altigen Team Up to Offer MaxACD Contact Center Solution for Microsoft Lync

December 06, 2012

AltiGen (News - Alert) Communications, Inc and Insource Technology Corporation recently announced that they would collaborate in order to provide AltiGen's MaxACD Contact Center for Microsoft (News - Alert) Lync. Those customers who install the solution will also be able to avail the company's value-added guarantee. AltiGen Communications, Inc is a specialist provider of software-based unified communications solutions.

Insource Technology Corporation has been in operation for over two decades and specializes in a broad range of IT services such as unified communications, enterprise wireless networks, enterprise application solutions and managed IT services.

In a statement, Chris Hayes, Insource director of Unified Communications (News - Alert), said, "Microsoft Lync is the best communications and collaboration system on the market today. To provide a comprehensive solution for our customers, we chose to add contact center capability to our Microsoft Lync offerings. We selected AltiGen's MaxACD solution over three other Microsoft Qualified products based on MaxACD's maturity, ease of use and attractiveness of the license structure and pricing to customers. We were also thoroughly impressed with its functionality. We will be deploying our first MaxACD contact center later this month for Lakewood Church and Joel Osteen Ministries."

Insource is a Microsoft Gold UC Partner and has successfully implemented Microsoft Lync at more than 40 companies. Insource assures its customers that its solutions are built to last and provides them with a unique value-added guarantee. The guarantee stipulates that a client has the right to adjust payment if it is deemed that the value added is not commensurate with the established fee arrangement.

AltiGen VP of Sales Mike Plumer, said, "Insource Technology Corporation has built an impressive reputation over the years for providing unmatched service and expertise. In addition to their wide range of Microsoft and network services offerings, they are developing value add products such as the Insource Lync Virtual Receptionist. We are impressed by their comprehensive approach to providing complete solutions for their customers. We are extremely pleased to have them join our growing network of top Microsoft partners offering MaxACD."

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

How A Complaining Customer Can Be Your New Best Friend

It's the kind of thing that's seldom thought of, particularly in the customer service field. There's a great opportunity in every complaining customer to make a new friend for the business, one that follows the brand, one that's willing to offer powerful word of mouth advertising, and one that's willing to stick with a business for life. But like all opportunities, it takes effort and diligence to realize, and there are some techniques to remember in order to turn that complaining customer into … [ Read More ]
07/30/2014

eGain Signs Definitive Agreement to Acquire Exony

eGain, a provider of customer engagement solutions, is soon to acquire Exony Limited, an innovative contact center software provider. [ Read More ]
07/30/2014

UK Businesses Ignore Social Media Potential

Social Media is a very important form of communication in this digital age. Worldwide, people interact and socialize on platforms such a Facebook and Twitter each day. Strangely enough, many of companies, at least those in UK, have not woken up to the potential of social media communication, according to a report published by Webhelp UK. [ Read More ]
07/30/2014

Sitel Makes Presence Known in Global Customer Care BPO Space with Top ISG Ranking

Sitel, a company that handles outsourced customer services for some of the world's top brands, has been named a Top 10 Outsourcing Service Provider by Information Services Group (ISG). [ Read More ]
07/30/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!