Contact Center Solutions Featured Article

Ordina and Aspect Implement Lync in Contact Centers

December 05, 2012

Ordina and Aspect (News - Alert) have united, signing a cooperation agreement in which Ordina implements and integrates Aspect software with Lync Servers at contact centers across the Netherlands.

As a result, contact centers will now be able to cooperate with a greater level of efficiency, thanks to integrated communications platforms.

As Lync takes all communications and puts them on a single platform, along with a person’s availability, it lets employees connect with each other in the best way possible at the best time available.

It also makes long-distance conversations and collaboration easier and more efficient.

Aspect’s software provides opportunities for Lync integration, which will in turn assist contact centers. With greater cooperation between employees and centers, customers will receive a consistent and quality experience when calling in, assuring they can reach the agent they need.

Given how contact centers often have to deal with customers tired of going through agent after agent, being placed on hold each time, this will not only be a time saver, but save people on both ends of the call from unnecessary frustration.

"Thanks to our collaboration with Aspect, we are able to further shape our services within our innovation theme Unified Communications (News - Alert) and Collaboration,” said Barend de Zoete, Ordina’s director of Professional Services and Products. “It also means that our customers in the Benelux can benefit from the numerous possibilities of Unified Communications and Collaboration, and more specifically Lync. We are pleased that Aspect recognizes our know-how and expertise in this area and selected us as their partner."

Ordina, which implements strategy in business processes and ICT systems, has made a great choice. Lync is an excellent tool for contacting and communicating with colleagues efficiently and conveniently, which is just what contact centers need.

Agents and customers alike will benefit from Lync, thanks to Ordina and Aspect.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Frontier Communications Opens Customer Service Center in Provo, Utah

New customer service center in Provo Utah to support Frontier Secure business unit. [ Read More ]
04/23/2014

Stratus Video Interpreting Solution Reduces Language Barriers

Stratus Video Interpreting solution helps healthcare providers overcome language barriers in critical care situations. [ Read More ]
04/23/2014

Gubagoo Optimizes its Chat Platform for Mobile

Gubagoo is enabling dealers to track and target customers that visit their website through a smartphone or a tablet. [ Read More ]
04/22/2014

Wisconsin Making Call Center Business Worthwhile for SPI Global

The call center business market is one that has been getting all the more popular over the last few months. That has never been more obvious in Madison, Wis., where the state has just announced it will be giving a Philippines-based outsourcing company more than half a million dollars in order to expand a local call center. In exchange for incentives that will total $575,000 the company has said it will add as many as 286 jobs over the next three years. [ Read More ]
04/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!