Contact Center Solutions Featured Article

Ordina and Aspect Implement Lync in Contact Centers

December 05, 2012

Ordina and Aspect (News - Alert) have united, signing a cooperation agreement in which Ordina implements and integrates Aspect software with Lync Servers at contact centers across the Netherlands.

As a result, contact centers will now be able to cooperate with a greater level of efficiency, thanks to integrated communications platforms.

As Lync takes all communications and puts them on a single platform, along with a person’s availability, it lets employees connect with each other in the best way possible at the best time available.

It also makes long-distance conversations and collaboration easier and more efficient.

Aspect’s software provides opportunities for Lync integration, which will in turn assist contact centers. With greater cooperation between employees and centers, customers will receive a consistent and quality experience when calling in, assuring they can reach the agent they need.

Given how contact centers often have to deal with customers tired of going through agent after agent, being placed on hold each time, this will not only be a time saver, but save people on both ends of the call from unnecessary frustration.

"Thanks to our collaboration with Aspect, we are able to further shape our services within our innovation theme Unified Communications (News - Alert) and Collaboration,” said Barend de Zoete, Ordina’s director of Professional Services and Products. “It also means that our customers in the Benelux can benefit from the numerous possibilities of Unified Communications and Collaboration, and more specifically Lync. We are pleased that Aspect recognizes our know-how and expertise in this area and selected us as their partner."

Ordina, which implements strategy in business processes and ICT systems, has made a great choice. Lync is an excellent tool for contacting and communicating with colleagues efficiently and conveniently, which is just what contact centers need.

Agents and customers alike will benefit from Lync, thanks to Ordina and Aspect.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Putting the 'I' in IVR with Virtual Assistants

There are countless reasons for calling customer service centers. Too often, the result is a virtual interaction that multiplies the negative experience with the brand and gives IVR a bad name. [ Read More ]
10/22/2014

jobs4america Records 16,080 Net New US Contact Center Jobs Created in Q3

jobs4america is a coalition of forward-looking business leaders committed to creating jobs in America. [ Read More ]
10/21/2014

Dialogic IMG 2020 Now Avaya Compliant

Dialogic Inc., a Network Fuel company, recently announced that its IMG 2020 Integrated Media Gateway is now Avaya compliant. The solution is now compatible with Avaya Aura Experience Portal 7.0, Avaya Aura Communication Manager6.3 and Avaya Aura Session Manager 6.3 as an integrated media gateway. [ Read More ]
10/21/2014

Sitel to Create 300 New Jobs

Sitel, a global customer care provider, recently announced its plans to strengthen the staff at its customer care call center in Hamilton, Alabama. The company will hire 300 professionals to offer inbound customer support for its new client. [ Read More ]
10/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!