Contact Center Solutions Featured Article

June 20, 2008

ESS Launches CRM System

By Jai C.S.


Denver-Based Microsoft .NET (News - Alert) Software Developer, Enterprise Software Systems, is now leveraging its wide experience in software development and client interaction to launch a CRM (Customer Relationship Management) system. The company has chosen Zion & Zion to develop and market the CRM brand.
 
Enterprise Software Systems has been serving the industry with a variety of clients ranging from healthcare and fundraising to environmental management, homeland security and commercial real estate. The company offers a complete range of application portfolio management support, including project management, requirements and business case analysis, design, development, quality assurance and performance management.
 
The key strength of ESS lies in the Microsoft (News - Alert) .NET coding frameworks and development, managed content services for integrating unstructured content into business processes, and alternative delivery channels such as mobility and wireless.
 
With customers as the biggest asset in every business, there is a clear demand for an efficient CRM system that allows enterprises to enjoy an expanded efficiency, aid the sales department, boost sales, and help manage the overall development of the company.
 
ESS focuses on delivering solutions customized to every businesses needs. With this latest announcement, the company plans to initially target the Commercial Real Estate industry.
 
Aric Zion, CEO of Zion & Zion said, "The backend of the new ESS CRM system was completely designed by ESS personnel, while our designers worked on the look and feel of the user interface in order to create an image consistent with the brand that we had created for ESS's collaterals and tradeshow presence. ESS has a variety of firms now clamoring for its software."
 
Jai C.S. is a contributing editor for TMCnet. To read more of Jai’s articles, please visit his columnist page.
 
Don’t forget to check out TMCnet’s White Paper Library, which provides a selection of in-depth information on relevant topics affecting the IP Communications industry. The library offers white papers, case studies and other documents which are free to registered users. Today’s featured white paper is Accelerating 3G Mobile Video Communications, brought to you by HP Software.
 


Related Contact Center Solutions Articles

    From Contact Environment to Interaction Ecosystem: The Future of the Customer Contact Center

    Few areas of business operation have been called into greater question in recent years than customer contact centers. Between impersonal automated systems, frustrating menus, and the hot potato topic of overseas outsourcing, the operational model of the customer service contact center has lost touch with its core reason for being - to service the customer. [ Read More ]
    02/13/2012

    TMCnet Contact Center Solutions Week in Review

    It is almost difficult to know where to begin, given all of the interesting contact center activities around the world. However, a great place to begin is with the Editors Choice feature by TMCnet contributor Tracey E. Schelmetic about a terrific webinar sponsored by Interactive Intelligence, "2012: Key Contact Center Trends and Priorities for the Upcoming Year - How you can be read.," The webinar featured Forrester Research principal analyst, Art Schoeller, Interactive Intelligence senior vice … [ Read More ]
    02/11/2012

    Aegis Lands in Magic Quadrant

    Global outsourcing provider Aegis Limited has been named as one of 16 firms in Gartner Inc's 2011 Magic Quadrant for Customer Management Contact Center BPO Worldwide. [ Read More ]
    02/10/2012

    Interactive Intelligence Hires Mitchell Phillips as Australian Territory Manager

    Interactive Intelligence Group, Inc., a global provider of unified business communication solutions for contact centers, unified communications, and business process automation, was in need for someone to take over their Australian territory. The company announced that Mitchell Phillips seems to be the new man for the job. [ Read More ]
    02/10/2012

[ View all Contact Center Solutions Articles ]

Socialize with us

FREE Contact Center Solutions eNewsletter

Click here to receive your targeted Contact Center Solutions Community eNewsletter.[Subscribe Now]

Industry News

Featured Resources

Contact Center Solutions Glossary of Terms

Press Releases

About the Contact Center Solutions Community

    Welcome to the Contact Center Solutions Community The Contact Center Solutions Global Online Community, Sponsored by Interactive Intelligence, is designed to serve as the industry's premier resource for information and research on Contact Center Solutions technology and deployment strategies.