Contact Center Solutions Featured Article

TCN Adds Innovative Tools to Enhance Call Center Efficiency

December 04, 2012

TCN Inc. has announced the release of exciting new features in campaign linking that takes the guesswork out of scheduling outbound calling campaigns, ensuring no downtime. These new features display a company’s commitment to offer consistent value to its customers through innovation. Campaign Linking is designed to enhance call center efficiency.

It helps call center representatives be productive as they seamlessly move from the end of one campaign to the start of the next, eliminating time used to schedule resets. Additionally, it also enables managers to keep an eye on the whole campaign. It helps managers to stay fixated on evaluating and improving overall performance, instead of schedule changes.  Terrel Bird, CEO of TCN Inc. said, “In one instance, an agency running five daily campaigns with 35 agents is able to eliminate more than 20 lost FTE hours each day.”

TCN’s Dashboard is an accessible and actionable performance indicator. It presents 10 real-time call center statistics for managers to clearly and quickly see where productivity bottlenecks are occurring. It offers managers live status updates and historical context allows for an unprecedented opportunity to improve call center efficiency. So it allows them to make quick decisions about the next actionable step needed to not only get desired outcomes, but exceed them.

Real Time Monitoring is a great tool for supervisors and managers to measure call center representative’s skills and match them to the requirements of specific outbound and inbound calling campaigns“Sometimes we surprise ourselves with the enhanced features we are developing for our clients,” says in a statement CEO Bird. “These releases, available in real-time from the cloud at no extra charge, will drive call center productivity to heights beyond even our own lofty expectations.”

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Interactive Intelligence Foundation to Raise Funds for At-risk Youth

Interactive Intelligence Foundation fund raiser for at-risk youth to feature IndyCar driver Ed Carpenter. [ Read More ]
08/22/2014

Australian Consumers Vent more online about Poor Customer Experiences

Australian consumers are more inclined to express their customer service views online than those in UK and US. [ Read More ]
08/22/2014

Interactive Intelligence Campaign Donates Over 500 Goats to Impoverished Communities

In late 2011, customer experience solutions provider Interactive Intelligence launched a very interesting campaign to get executives to speak with their sales people. In conjunction with international charity Oxfam, if you met with Interactive Intelligence, Oxfam would donate a goat to a needy family in an impoverished community in one of the many developing world countries where it operates. [ Read More ]
08/21/2014

What To Do When Your Customer Experience is Unsatisfactory

Ever since the recording by an angry Comcast customer of his less-than-wonderful attempt to just cancel his cable service went viral a few weeks ago, the Internet has been flooded with similar recordings. [ Read More ]
08/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!