Contact Center Solutions Featured Article

Indian Financial Services Company MOSL Chooses Sangoma for Multisite Call Center Solution

December 04, 2012

Motilal Oswal Securities Limited (MOSL), an India-based financial services firm, recently announced that it chose Sangoma’s Ameyo Call server solution to act as a central management hub for all call activities at key MOSL locations.

Drishti-Soft, a Gurgoan, India-based leading telecom solutions provider, provided the installation of the solution for MOSL and addressed the multitude of technical, regulatory and customer service demands that the financial services company faced to enable seamless call distribution.

Sangoma is a provider of hardware and software components that enable or enhance IP communications systems for both telecom and datacom applications. Its call server solution is expected to provide unfettered and timely access to MOSL’s call center financial agents from its various offices across India to maximize efficient customer access to its 1,600 team members located throughout the country.

Drishti-Soft installed the Ameyo Call server solution to act as a central management hub for all call activities at key MOSL locations. In order to support the multiple redundant 30-channel PRI spans to the Public Switched Telephone Network (PSTN) from each site, Drishti-Soft tapped Sangoma Technologies (News - Alert) for its highly-regarded 8-span E1 digital telephony interface boards.

"Sangoma''s boards provided a rock-solid foundation for the critical-path connection to the PSTN," said Kishore Daswani, project manager at Drishti-Soft, in a statement announcing the deployment. "The ease of integration between the Sangoma boards with the Ameyo software, the extraordinary product quality, and the expertise of the Sangoma support team all contribute to Ameyo''s reputation as a world-class platform that ensures MOSL is able to serve its clients without any worries.”

“The entire MOSL solution is built upon our commitment to provide a reliable and unfailing communications infrastructure, and the integration of the Sangoma boards allowed us to deploy a highly-effective customer service-centric solution for MOSL''s agents and customers,” added Daswani. 

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Earthlink Unveils Hosted Contact Center Solution

With more and more call centers moving to the United States, finding ways for those call centers to stay ahead of the competition has become more important than ever. Call centers are also working twice as hard to find ways to make employees that much more productive so they can serve the company and its customers. Earthlink believes it has one such solution with the arrival of its new Hosted Contact Center. [ Read More ]
11/25/2014

Accenture Releases Survey on Digital Police Solutions

Accenture has released a new survey on digital police solutions and how police can better serve their citizens using technology. [ Read More ]
11/24/2014

Contact Center Solutions Week in Review: Interactive Intelligence, Aspect Software and Nice Systems

What an unusual week in the Contact Center Solutions Community. I never thought I would use the word "war" in an article for the community, but interestingly in different context I ended up using it not once but twice. [ Read More ]
11/22/2014

Aspect Software Declares War in Workforce Optimization Market

We may be closing in on the holiday season and a time of "good cheer," but reality is that competition in business is a 24/7/365 affair. And, depending on whether you are a competitor or possible customer, it looks like this holiday season thanks to a new initiative by customer experience solutions provider Aspect Software you are either looking at a possible lump of coal in you X-mas stocking or a valuable present. The reason is Aspect has dropped the gloves in the hotly contested Workforce Opt… [ Read More ]
11/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!