Contact Center Solutions Featured Article

Plantronics Selects Magnetic North's Blended Contact Center Solution

December 03, 2012

The blended contact center solutions provider, Magnetic North has announced a new addition to its already impressive client portfolio that includes brands HP, Vodafone (News - Alert), Stream International, British Telecom, National Group and more. Further expanding the list, Santa Cruz, California-based audio technology company, Plantronics (News - Alert) Inc has reportedly selected Magnetic North’s comprehensive contact center solution to meet its contact center needs.

Magnetic North provides both hosted and on-site contact center solutions. The company also operates as a global telephony provider carrying over 42 million minutes in their network every month. It is going to provide Plantronics with a fully integrated contact center platform, which is based on the award winning Maximise solution. The solution is supposed to provide Plantronics with a complete skill based, inbound and predictive outbound blended solution that is fully integrated to salesforce.com. Salesforce integration will help index the customer calls and ensure easy search and retrieval. 

The new solution is also expected to increase staff productivity at Plantronics call centers. With a complete suite of quality management tools, the company will be able to coach and motivate staff as required.

Plantronics is known all over the world for its wide ranging audio communication equipment that includes lightweight headset, the mobile headset, noise-cancelling technology and the personal speakerphone. Plantronics products are universally used by everyone from pilots to astronauts, freight distribution to emergency services.   Palntronics makes a prestigious addition to Magnetic North’s clientele.

“We are very excited to be providing Plantronics with a managed service for their contact centre needs and development. We are delighted to be working with them to continue their drive toward productivity and customer centricity. We look forward to a long and successful partnership,” sales director at Magnetic North Andrew Jones commented.

Plantronics recently unveiled a source code that integrates headset functionality for WebRTC (Web Real-Time Communications) environments, including call control and contextual data such as proximity and state information.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

CorvisaCloud: Listen to your Customers, Address Needs

A CorvisaCloud second annual customer service survey reported an improvement in customer service since 2013; while that is indeed good news, the bad news is that even though businesses profess that 'the customer is king', they don't seem to be doing enough to really wow them. [ Read More ]
10/01/2014

Sound Telecom Points out the Benefits of Multilingual Answering Service

One of the consequences of globalization is the homogenization of the world, which is responsible for companies delivering the same service in locations as diverse as South Africa and New Zealand. Another is accessibility to talent, so companies in Silicon Valley can hire engineers and computer scientists from India and elsewhere. This has resulted in the influx of foreigners in the vast majority of metropolitan cities around the world giving rise to multilingual communities. [ Read More ]
09/29/2014

Contact Center Solutions Week in Review: Capgemini on Shopper Journeys and Role of Social Media

A good way to characterize this week in the Contact Center Solutions Community is that there was a lot of sage advice to be gleaned. We also saw a projection as to how significant the cloud would be on contact center transformations and the fact that even Apple had its contact center a bit over-whelmed thanks to demand for the new iPhone 6s. [ Read More ]
09/27/2014

Contact Solutions Presents My:Time Customer Service Portal

Customers are not only demanding from their businesses that their brands offer multi-channel customer support experiences, they are also demanding that those experiences be fluid, and any deviation, anything the breaks up that user experience into unwanted pieces, can tarnish brands in their customers' minds. [ Read More ]
09/26/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!