Contact Center Solutions Featured Article

Plantronics Selects Magnetic North's Blended Contact Center Solution

December 03, 2012

The blended contact center solutions provider, Magnetic North has announced a new addition to its already impressive client portfolio that includes brands HP, Vodafone (News - Alert), Stream International, British Telecom, National Group and more. Further expanding the list, Santa Cruz, California-based audio technology company, Plantronics (News - Alert) Inc has reportedly selected Magnetic North’s comprehensive contact center solution to meet its contact center needs.

Magnetic North provides both hosted and on-site contact center solutions. The company also operates as a global telephony provider carrying over 42 million minutes in their network every month. It is going to provide Plantronics with a fully integrated contact center platform, which is based on the award winning Maximise solution. The solution is supposed to provide Plantronics with a complete skill based, inbound and predictive outbound blended solution that is fully integrated to salesforce.com. Salesforce integration will help index the customer calls and ensure easy search and retrieval. 

The new solution is also expected to increase staff productivity at Plantronics call centers. With a complete suite of quality management tools, the company will be able to coach and motivate staff as required.

Plantronics is known all over the world for its wide ranging audio communication equipment that includes lightweight headset, the mobile headset, noise-cancelling technology and the personal speakerphone. Plantronics products are universally used by everyone from pilots to astronauts, freight distribution to emergency services.   Palntronics makes a prestigious addition to Magnetic North’s clientele.

“We are very excited to be providing Plantronics with a managed service for their contact centre needs and development. We are delighted to be working with them to continue their drive toward productivity and customer centricity. We look forward to a long and successful partnership,” sales director at Magnetic North Andrew Jones commented.

Plantronics recently unveiled a source code that integrates headset functionality for WebRTC (Web Real-Time Communications) environments, including call control and contextual data such as proximity and state information.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Carrier iQ Showcases Capabilities at 2015 Mobile World Congress

Carrier iQ, provider of device-sourced mobile intelligence, announced three solutions for iQ Care and an executive customer experience management (CEM) solution to measure the actual mobile user experience at the 2015 Mobile World Congress in Barcelona. [ Read More ]
03/03/2015

Ytel Picks VoiceBase for Cloud Contact Center Speech Analytics Enhancement

It is no secret that contact centers are now intensely interested in Big Data and sophisticated analytics to improve operational efficiency, effectiveness and the customer experience. Let's face it, knowing who is saying what, when, where, why and with what result is extremely valuable. In fact, it is this need to know that has driven large volume contact centers to increasingly look to sophisticated speech analytics to give them the business intelligence they desire not just about customer inte… [ Read More ]
03/03/2015

Carrier iQ Showcases New Capabilities at 2015 Mobile World Congress

Carrier iQ adds three enhancements for obtaining actionable business intelligence from mobile devices. [ Read More ]
03/03/2015

Plantronics' DA80 Makes Customer Service Centers Smarter

The moniker smart is now attached to phones, TVs, homes and even cars. As the size of computer processors get even smaller, more products will be embedded with the technology to make them smarter to deliver improved efficiency and productivity for many different industries. For contact centers, the goal is to always improve customer service, and then new Plantronics next-generation USB audio processor not only increases the effectiveness of service center operations, but it makes customer intera… [ Read More ]
02/25/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!