Contact Center Solutions Featured Article

Mediacom Communications Inks Deal with Synchronoss to Activate Mobile Customer Care Application

November 28, 2012

Mediacom Communications recently signed an agreement with Synchronoss Technologies (News - Alert), a company that provides software-based activation and mobile content management solutions for connected devices across the globe.

Service providers are quickly realizing the value of adding a mobile self-service application as a way to improve customer relationships. The cable television company is now adopting this strategy.

Through this deal, the company has deployed a mobile customer care application believed to give Mediacom customers instant and simple access to Mediacom customer service using a smartphone or tablet. The new application is available as a free download for use on iPhone (News - Alert), tablet or Android devices.

“Consumers increasingly rely on smartphones for anywhere, anytime access to information, and that trend is driving the need for self-service capabilities that further enhance the customer experience,” Tapan Dandnaik, senior vice president of Customer Service and Financial Operations at Mediacom, said in a statement.

“By expanding customer interaction options to include mobile devices, our subscribers gain direct access to their account and the ability to communicate with us in a manner that meets their preferences and fits their busy schedules,” Dandnaik added.

Branded as MediacomConnect, the new mobile care application will now allow Mediacom customers to have an easy way to troubleshoot and resolve service inquiries, schedule appointments and view or pay bills.

MediacomConnect is powered by SmartCare, a cloud-based product of the Synchronoss Mobile Content Management Platform.

“With the adoption of SmartCare, Mediacom will enhance the customer experience by providing its subscribers with an application that applies the rich capabilities of the smartphone and gain access to the answers they need, when and how they want them,” said Biju Nair (News - Alert), executive vice president of Product Management and chief strategy officer at Synchronoss.

Dandnaik strongly believes that by deploying innovative solutions like MediacomConnect, the company can further simplify the customer service experience for all its customers.

In related news, Synchronoss announced its inclusion in Software Magazine's Software 500 ranking of the world's largest software and service providers, now in its 30th year.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Earthlink Unveils Hosted Contact Center Solution

With more and more call centers moving to the United States, finding ways for those call centers to stay ahead of the competition has become more important than ever. Call centers are also working twice as hard to find ways to make employees that much more productive so they can serve the company and its customers. Earthlink believes it has one such solution with the arrival of its new Hosted Contact Center. [ Read More ]
11/25/2014

Accenture Releases Survey on Digital Police Solutions

Accenture has released a new survey on digital police solutions and how police can better serve their citizens using technology. [ Read More ]
11/24/2014

Contact Center Solutions Week in Review: Interactive Intelligence, Aspect Software and Nice Systems

What an unusual week in the Contact Center Solutions Community. I never thought I would use the word "war" in an article for the community, but interestingly in different context I ended up using it not once but twice. [ Read More ]
11/22/2014

Aspect Software Declares War in Workforce Optimization Market

We may be closing in on the holiday season and a time of "good cheer," but reality is that competition in business is a 24/7/365 affair. And, depending on whether you are a competitor or possible customer, it looks like this holiday season thanks to a new initiative by customer experience solutions provider Aspect Software you are either looking at a possible lump of coal in you X-mas stocking or a valuable present. The reason is Aspect has dropped the gloves in the hotly contested Workforce Opt… [ Read More ]
11/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!