Contact Center Solutions Featured Article

ValidSoft Recognized by Opus Research for Voice Recognition to Reduce Fraud

November 27, 2012

ValidSoft, a supplier of telecommunications-based fraud prevention, authentication and transaction verification solutions, recently announced that it has been recognized by Opus Research for its voice biometrics capabilities in Opus Research's report Voice Biometrics Vendor Survey and "IntelliView" 2012. Opus saw ValidSoft’s ability to recognize the unique aspects of a person's voice among the mechanisms to reduce fraud, promote secure commerce and foster trust between parties in online or mobile transactions.

A wholly owned subsidiary of Elephant Talk Communications Corp., ValidSoft provides solutions to counter electronic fraud relating to a variety of bank, card, internet and telephone channels. ValidSoft's solutions are used to verify the authenticity of both parties to a transaction (Mutual Authentication), the security of the relevant telecommunication channel used (Secure Communications), and the integrity of transactions itself (Transaction Verification) for the mass market, in a highly cost-effective and secure manner, while being very easy to use.

Opus Research's Dan Miller (News - Alert), senior analyst, said, "ValidSoft demonstrates willingness to create opportunities for a broad set of firms in the mobile payments and commerce businesses, thus expanding the reach of the voice biometrics community as part of a multi-channel, payments community. Employing multiple factors is a 'best practice' for secure customer care, mobile authentication, payment authorizations and information access management."

Pat Carroll, CEO of ValidSoft commented, " Voice biometrics is a very important component of our multi-factor, multi-layer, strong authentication security solution, and we expect to see voice biometrics feature strongly in financial services as adoption becomes main-stream. Voice biometrics is also particularly well suited in the enrollment and activation processes for mobile wallets and Apps and will become increasingly important given the forecast rise in the volume of mobile payments in the coming year."

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Edited by Amanda Ciccatelli

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