Contact Center Solutions Featured Article

Indosoft Announces Partnership with Vidanetwork

November 26, 2012

Indosoft Inc., developer of Q-Suite, the call center ACD for Asterisk (News - Alert), has announced a partnership with Vidanetwork, which delivers a suite of IP-based communications products that allow organizations to communicate effectively in today’s global market, and offer cloud and managed services multichannel contact centers.

This partnership takes advantage of the synergy between two organizations that recognize the advantages of providing contact center technology for Asterisk.

Company officials said the flexible architecture of Q-Suite will allow Vidanetwork to offer distributed cloud centric managed contact center services that can fulfill the most demanding requirements of modern call center operations.

With its scalable and feature-rich high availability call center solution, Q-Suite is a unique, powerful and cost-effective ACD for Asterisk.

Q-Suite 5.7 allows managed and hosted service providers to offer advanced call center ACD, queue management, dialer, real-time wallboards, historical reporting and integration to workforce management software – all available out-of-the-box.

Web services for integration, the ability to theme the look and feel, visual call-flow and Dialplan builder and a built-in script builder make it a complete set of call center software for Asterisk.

“We are excited to offer Managed services using Q-Suite 5.7,” John Munshour, VP of business development at Vidanetwork, said in a statement.

The managed contact center service is a rapidly growing segment. The combination of Q-Suite and Asterisk provides a powerful and cost-effective contact center platform.

“In Q-Suite, we have a complete contact center solution with powerful ACD and Dialer functionalities. We are impressed with its inbuilt tools like the sophisticated Call Flow Builder, Script Builder for Agent Customer interactions, and its extensive CTI (News - Alert) library using .NET and XML API,” he said.

TMCnet in October reported that Indosoft  has made several improvements to the call queue features in Q-Suite ACD.

The improved call queue features include queue callback for abandoned calls, callback priority management and Web callback integration into skills-based routing. Skills-based routing and call distribution to agents within the Q-Suite ACD are manipulated by skills and queue precedence of call queues.

Contact centers can now provide a better-quality customer experience with the latest feature – improvements that also offer increased control over inbound ACD queue administration.

Looking to grow your channel opportunities? Then be sure to attend Channel Vision Expo (CVx), collocated with ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at Channel Vision Expo. Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence, Aspect Software and Nice Systems

What an unusual week in the Contact Center Solutions Community. I never thought I would use the word "war" in an article for the community, but interestingly in different context I ended up using it not once but twice. [ Read More ]
11/22/2014

Aspect Software Declares War in Workforce Optimization Market

We may be closing in on the holiday season and a time of "good cheer," but reality is that competition in business is a 24/7/365 affair. And, depending on whether you are a competitor or possible customer, it looks like this holiday season thanks to a new initiative by customer experience solutions provider Aspect Software you are either looking at a possible lump of coal in you X-mas stocking or a valuable present. The reason is Aspect has dropped the gloves in the hotly contested Workforce Opt… [ Read More ]
11/21/2014

Ozonetel Integrates CloudAgent with Zoho CRM

A big part of improving the customer experience, regardless of whether you are an enterprise or a service provider, is breaking down the silos of customer information that exist inside an organization. Having a full view of the customer is important to customer lifecycle management and hence the overall customer experience. And, one of the big places to look for enhancing visibility into all things customer related is obviously tight integration with various capabilities with customer relationsh… [ Read More ]
11/21/2014

LiveVox Data Center to Bring Cloud Contact Center Capabilities to Canada

As financial results from various contact center and unified communications (UC) solutions providers continue to flow in for this quarter two things are becoming increasingly clear. First, is that those seeking to upgrade their customer experience capabilities are accelerating the adoption of the cloud and hybrid solutions as their preferred path. Second, is that North America continues to be the hotbed of this with not just the large U.S. market as a target of opportunity, but also the vibrant … [ Read More ]
11/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!