Contact Center Solutions Featured Article

NAIC Sets up Consumer Call Centers to Respond to Resident Needs

November 21, 2012

To assist New Jersey and other Eastern Seaboard residents in the aftermath of Superstorm Sandy, State insurance regulators, working cooperatively through the National Association of Insurance Commissioners (NAIC), are coordinating efforts.

Last week in the NAIC’s Central Office in Kansas City, Missouri, the NAIC has set up a consumer assistance call center to help field calls and respond to residents’ needs. As it responds to a high volume of telephone calls regarding losses associated with the disaster, the call center will initially help support the New Jersey Department of Banking and Insurance.

Working directly with the public, volunteers in the call center will perform tasks such as responding to general inquiries as well as collecting claims information. This information will then be transmitted to the New Jersey Department.

“State insurance regulators from across the country are united to provide assistance to our colleagues in New Jersey and other states that may need assistance or support services during this disaster recovery,” said Kevin McCarty, NAIC President and Florida Insurance Commissioner.

He added that to promptly assist consumers during this difficult time, this call center will effectively allow to centralize and maximize its ability. Following Hurricane Katrina, the successful coordinated efforts demonstrated readiness for recovery and thus, they are confident that its response systems are in place to act appropriately.

Kenneth Kobylowski, Acting Commissioner of the New Jersey Department of Banking and Insurance, stated that yet another example of the collaborative strength of its state-based regulatory system is the quick mobilization of this consumer call center. Ready to respond in disaster recovery efforts and to answer questions, address concerns and facilitate the claims process, consumers can count on the fact that its national system of state regulation has experts on the ground.

The center will initially be staffed by regulators from Iowa, Kansas, Missouri and Nebraska. Operating Monday through Friday from 8 a.m. to 5 p.m. central standard time, the center is expected to handle calls for several months.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Rich Steeves

Article comments powered by Disqus

Related Contact Center Solutions Articles

Interactive Intelligence Named a Top 10 Place to Work for in Indianapolis

It seems like the end of the year needs to get here faster. The reason is Contact Center Solutions Community sponsor Interactive Intelligence may run out of space at its headquarters in Indianapolis, IN because of the recognition the company has received in just the past few weeks. [ Read More ]
12/16/2014

Frontier Communications Adding to Bi-Lingual Customer Service

As has been noted in several postings in TMCnet's contact center solutions community, being able to offer multi-lingual, but importantly in the U.S. bi-lingual customer care with Spanish as the second language, has become critical in almost every vertical market. Indicative of this is the announcement from TMC's home state, dominant service provider Frontier Communications has announced it will add 25 employees to its Connecticut contact center. The reason for the expansion is to provide support… [ Read More ]
12/15/2014

Rush Enterprises Grow Dealership and Contact Center Network

One of the reasons the contact center solutions business has been and will continue to be robust is rather obvious, i.e., as companies grow they need to grow their ability to provide great customer experiences both physically and virtually. An example of this comes from Texas-based Rush Truck Centers (RTC), the dealership arm of $3.4 billion conglomerate Rush Enterprises. It has announced that not only is it expanding its footprint in Florida and Texas, but at the same time it will be adding to … [ Read More ]
12/15/2014

Contact Center Solutions Week in Review: Interactive Intelligence, Google and Avaya

Contact Center Solutions Community news and ingights including the growing importance of WebRTC. [ Read More ]
12/13/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!