Interactive Intelligence Group Inc., a provider of contact center automation, unified communications and business process automation software and services, recently announced that it has been honored with a 2012 Cloud Computing Excellence Award from TMC’s Cloud Computing Magazine.
TMC has recognized Interactive Intelligence Group for its business communications cloud offering, Interactive Intelligence Communications as a Service. The Interactive Intelligence cloud offering, CaaS, leverages the rich feature set of the all-in-one Customer Interaction Center (CIC) platform for clients’ Contact Center and Unified Communications. The power of CIC is central to Interactive Intelligence’s recognition as a leader in the Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide.
“Interactive Intelligence has close to twenty years of experience delivering innovative business communications technology and services,” said TMC’s Group Editorial Director, Erik Linask. “It’s taken this experience to develop an equally innovative and trusted cloud solution that provides enhanced security and reliability, maximum flexibility and broad functionality.”
Interactive Intelligence Group’s unified IP business communications solutions, which can be deployed on-premises or via the cloud, are ideal for industries such as financial services, insurance, outsourcers, collections, and utilities. Interactive Intelligence was founded in 1994 and has more than 4,500 customers worldwide. The company is among Forbes Magazine’s 2011 Best Small Companies in America and Software Magazine’s 2012 Top 500 Global Software and Service Providers. It employs more than 1,000 people and is headquartered in Indianapolis, Indiana.
Last year, Interactive Intelligence launched Quick Spin, a trial program that enables organizations to try its CaaS service for free. It features unified communications (UC), auto-attendant, presence, conferencing, desktop call control, unified messaging, ACD, skills-based routing, call and screen recording, workforce management and more.
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