Contact Center Solutions Featured Article

Riyadh to Host Communications Conference

November 21, 2012

Interactive Intelligence (News - Alert) will hold a seminar on new technology and trends within the Contact Centers community on December 4 in Riyadh, Saudi Arabia. Interactive Intelligence provides communication and contact center solutions for companies worldwide.

The topic for the seminar is “Customer Experience Excellence through Effective Contact Centre Solutions.”

Contact centers are more commonly known in the United States as call centers. This seminar is focused on chief information officers, chief technology officers, senior technology managers, customer service officers, customer experience officers, business strategists, and development managers for companies that have large call centers within Saudi Arabia. 

The seminar will discuss how to make call centers more productive and streamline the managing of diverse sets of resources.

Abdul Nasser Bangcola, manager of Interactive Intelligence for Saudi Arabia, says customers now more than ever expect speed and rapid availability. “The advancements in technology today mean that customers are far more connected than ever before. They have become accustomed to the constant and rapid availability of services and expect the same speed of delivery from their customer support providers.”

In order to keep up, he says, companies must utilize advanced call center technologies. “To be an effective market player, an enterprise has to leverage advanced contact centre technologies to deliver superior service consistent with the company’s brand and reputation.” 

He followed by highlighting that Interactive Intelligence is the “trusted provider” of call center software for over 4,500 companies worldwide. 

Bangcola sees Interactive Intelligence as the key to successful customer experiences. “Our customers utilize the innovative, flexible and reliable Customer Interaction Center as the software platform to eliminate repeat calls, transfers, complaints and escalations, thereby delivering great customer experiences.”

Featured at the seminar will be the company’s advanced Customer Interaction Center solution software. This software allows for multiple channel interaction through both a cloud service and through a managed service. The service provides joined communications for application rich Internet Protocol Private Branch Exchange (PBX (News - Alert)), conferencing and collaboration between users. 

Other topics at the seminar include customer management, how to streamline and increasing effectiveness, market trends and the increase of mobility.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Rimhub Holdings, Inc. Acquires Systems Integration

Rimhub Holdings has announced that the company has acquired Systems Integration, Inc. (SII), a company that provides contact center and IT help desk infrastructure solutions to U.S. Government agencies and commercial enterprises. The company also provides contact center and help desk systems. [ Read More ]
07/29/2014

California Association of Realtors Enhances Responsiveness with Interactive Intelligence

In the contact center solutions community, we hear so much these days about improving the customer experience and doing so with the additional objective of reducing costs. Contact centers after all are the front lines of customer interactions. Being able to be more responsive is key, along with taking advantage of state-of-the-art communications to dramatically reduce operating expenses. [ Read More ]
07/29/2014

Logitech's USB headset H570e to Enhance the UC Experience

With workplaces constantly changing, there has been an accelerated demand for software and headsets; while the transition to a softphone is almost automatic, the search for a good affordable headset that's tuned to unified communications platforms isn't easy. However, Logitech has a new comfortable one lined up that might just suit their needs-the USB headset H570e. [ Read More ]
07/28/2014

Talk2Rep Partners with Lighthouse Works

Talk2Rep, Inc., a national business process outsourcing (BPO) provider based in Florida, has entered into a strategic partnership with Lighthouse Works. This partnership offers improved job opportunities for people who have poor visions. [ Read More ]
07/28/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!