Contact Center Solutions Featured Article

Agilent Wins Brazilian Frost & Sullivan Award for Customer Service Leadership

November 16, 2012

Agilent Technologies (News - Alert), a company that offers measurement tools, was recently recognized with the 2012 Brazilian Frost & Sullivan Award for Customer Service Leadership.

A technology leader in chemical analysis, life sciences, diagnostics, electronics and communications, Agilent employs 20,000 employees who serve customers in more than 100 countries. Engineers, scientists, manufacturers, businesses, researchers and government agencies rely on Agilent tools and solutions.

"Brazil is a very attractive market for T&M equipment companies in the short- and long-term. As competition intensifies, consolidating a position in the market will depend on how well local factors are taken into consideration," said Frost & Sullivan (News - Alert) Industry director, Jessy Cavazos. "Agilent's longstanding presence in the country – nearly four decades – and the tremendous expertise of its staff, its network of partners and distributors, its local service ability to offer custom service solutions, and its marketing efforts are the key factors that have enabled it to be a customer service leader in the market."

"Since the T&M market in Brazil is not yet mature, Agilent cleverly supplements its direct headcount with contractors and partners," added Cavazos. "This is necessary as customers mainly buy low-end instruments through distributors. Agilent's direct headcount focuses on supporting strategic partners who primarily handle the company's high-complexity products and distributors who deal with low-end products."

In related news, Agilent Technologies, Inc. and the Wireless Institute at the University of Notre Dame recently announced that they will establish a collaborative research initiative aimed at developing the next generation of multiple-input, multiple-output wireless technologies. MIMO technologies involve multiple antenna systems as well as advanced signal-processing techniques.

Agilent and researchers at the Wireless Institute have established a core test facility with real-time, broadband signal generation and channel emulation for MIMO wireless systems with up to four transmitter antennas and four receiver antennas.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

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