Contact Center Solutions Featured Article

Agilent Wins Brazilian Frost & Sullivan Award for Customer Service Leadership

November 16, 2012

Agilent Technologies (News - Alert), a company that offers measurement tools, was recently recognized with the 2012 Brazilian Frost & Sullivan Award for Customer Service Leadership.

A technology leader in chemical analysis, life sciences, diagnostics, electronics and communications, Agilent employs 20,000 employees who serve customers in more than 100 countries. Engineers, scientists, manufacturers, businesses, researchers and government agencies rely on Agilent tools and solutions.

"Brazil is a very attractive market for T&M equipment companies in the short- and long-term. As competition intensifies, consolidating a position in the market will depend on how well local factors are taken into consideration," said Frost & Sullivan (News - Alert) Industry director, Jessy Cavazos. "Agilent's longstanding presence in the country – nearly four decades – and the tremendous expertise of its staff, its network of partners and distributors, its local service ability to offer custom service solutions, and its marketing efforts are the key factors that have enabled it to be a customer service leader in the market."

"Since the T&M market in Brazil is not yet mature, Agilent cleverly supplements its direct headcount with contractors and partners," added Cavazos. "This is necessary as customers mainly buy low-end instruments through distributors. Agilent's direct headcount focuses on supporting strategic partners who primarily handle the company's high-complexity products and distributors who deal with low-end products."

In related news, Agilent Technologies, Inc. and the Wireless Institute at the University of Notre Dame recently announced that they will establish a collaborative research initiative aimed at developing the next generation of multiple-input, multiple-output wireless technologies. MIMO technologies involve multiple antenna systems as well as advanced signal-processing techniques.

Agilent and researchers at the Wireless Institute have established a core test facility with real-time, broadband signal generation and channel emulation for MIMO wireless systems with up to four transmitter antennas and four receiver antennas.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review

The word "spanning" comes to mind in looking at the news and insights this past week in the Contact Center Solutions Community. Not only were there items that speak to the global impact of contact center solutions, but we spanned a broad range of important topics including omnichannel and metrics. [ Read More ]
08/30/2014

Rise in Cloud Contact Center Traffic Volume in 2014

Voxbone says it saw a 14 percent increase in call volume (in minutes) over the last six months which it points out has been validated recently by IDC Research who is predicting that spending for on-demand cloud contact centers in the U.S. alone will increase from $733.3 million in 2013 to $1.6 billion in 2018. [ Read More ]
08/29/2014

Scripts and Metrics Only Take Call Centers So Far

Performance metrics are not the end-all be-all of call center performance. Companies desperately struggle to make their call centers operate more efficiently, at lower costs, with more calls completed per hour, and with fewer return complaints. However, when reaching for those goals, some businesses fail to make their centers better overall, as if the sum of those individual parts was something more. [ Read More ]
08/28/2014

CSG Announces New Agreement with Leading Latin American Mobile Operator

A top Latin American Mobile Operator recently signed a new agreement with CSG International to support its next-generation data and analytics capabilities. [ Read More ]
08/28/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!