Contact Center Solutions Featured Article

Interactive Intelligence Receives 2012 Frost & Sullivan Asia Pacific Emerging Vendor of the Year Award

November 16, 2012

Interactive Intelligence (News - Alert) has been awarded the 2012 Frost & Sullivan Asia Pacific Emerging Vendor of the Year award in the Contact Center Applications Market.

A part of the Frost & Sullivan (News - Alert) Asia Pacific Best Practices Awards program, this award is presented each year to the company that exhibits excellence in revenue and market share growth, innovation and differentiation strategies, major customer wins and milestones, and outstanding achievements and the ability to become a major force to be reckoned within the industry.

The Asia Pacific contact center applications market was reportedly estimated at $805.2 million in 2011 – a 13.10-percent growth over the previous year. The market in 2012 is estimated to be worth $890.0 million, and Interactive Intelligence grew its contact center applications revenue in the Asia Pacific by more than 25 percent in 2011.

Interactive Intelligence differentiates itself with its flagship offering, the Customer Interaction Center (CIC), an open, all-in-one IP communications software suite. CIC is transport and switch-agnostic, making it widely deployable in almost any environment. 

CIC also includes SIP-based switching, unified communications capabilities, e-mail response and knowledge-based management, as well as business process automation capabilities.

Krishna Baidya, industry manager, ICT practice, Frost & Sullivan Asia Pacific, maintains that Interactive Intelligence has expanded its customer base across its key markets in Asia Pacific and is positioned and equipped now with a strong product portfolio and solid growth strategy.  

"By winning customers in both premises and cloud markets – and offering easy migration between the two – Interactive Intelligence is also driving home the message that there exists communications solutions with very flexible deployment models,” added Baidya. “Given its innovative, attention-grabbing customer engagement solutions, we strongly believe Interactive Intelligence is well positioned to continue moving up the ranks in the Asia Pacific contact center applications market."

The Asia Pacific Emerging Vendor of the Year Award is presented annually to the company that exhibits excellence in revenue and market share growth, innovation and differentiation strategies, major customer wins and milestones, and outstanding achievements – alongside the ability to become a force to be reckoned within the industry.

Founded in 1994, Interactive Intelligence Group, Inc. is a global provider of unified communications, contact center automation and business process automation software and services with over 4,500 customers globally. It was among the Best Small Companies in America in Forbes Magazine's 2011 survey and Software Magazine's 2012 Top 500 Global Software and Service Providers.

Frost & Sullivan, the Growth Partnership Company, works in collaboration with clients to leverage visionary innovation that addresses the global challenges and related growth opportunities that will make or break today's market participants. 

Interactive Intelligence is a Platinum-level sponsor of ITEXPO Miami 2013. Taking place Jan. 29-Feb 1 in Miami, Florida, ITEXPO (News - Alert) is the world’s premier IP communications event. Visit Interactive Intelligence in booth #409. For more information on ITEXPO, click here.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Earthlink Unveils Hosted Contact Center Solution

With more and more call centers moving to the United States, finding ways for those call centers to stay ahead of the competition has become more important than ever. Call centers are also working twice as hard to find ways to make employees that much more productive so they can serve the company and its customers. Earthlink believes it has one such solution with the arrival of its new Hosted Contact Center. [ Read More ]
11/25/2014

Accenture Releases Survey on Digital Police Solutions

Accenture has released a new survey on digital police solutions and how police can better serve their citizens using technology. [ Read More ]
11/24/2014

Contact Center Solutions Week in Review: Interactive Intelligence, Aspect Software and Nice Systems

What an unusual week in the Contact Center Solutions Community. I never thought I would use the word "war" in an article for the community, but interestingly in different context I ended up using it not once but twice. [ Read More ]
11/22/2014

Aspect Software Declares War in Workforce Optimization Market

We may be closing in on the holiday season and a time of "good cheer," but reality is that competition in business is a 24/7/365 affair. And, depending on whether you are a competitor or possible customer, it looks like this holiday season thanks to a new initiative by customer experience solutions provider Aspect Software you are either looking at a possible lump of coal in you X-mas stocking or a valuable present. The reason is Aspect has dropped the gloves in the hotly contested Workforce Opt… [ Read More ]
11/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!