Running a contact center is harder than ever today. There are technological and operations challenges to meet – contact centers are one of the most challenging HR environments to operate – but today, there is also compliance risks, which some industry watchers say are at an all-time-high. Contact centers are operating in an uncertain and tightening national and local regulatory environment, increasing the cost and complexity of doing business. At the same time, consumers are filing lawsuits at a record pace, many times resulting in organizations paying hefty fines.
To respond to the increasing compliance needs of contact centers, SoundBite Communications has enhanced its compliance suite for contact centers, a multichannel customer communications platform designed to help organizations mitigate risks and meet compliance requirements.
According to the company, the Compliance Solution Suite helps contact centers mitigate risk by:
"The SoundBite customer communications platform significantly reduces compliance risk for accounts receivable management organizations," said Tim Segall, chief technology officer at SoundBite Communications, in a statement announcing the release. "By combining advanced contact center capabilities such as multi-channel communications, preference utilization, and over-dialing protection with a suite of built-in tools that enable compliance, organizations benefit from increased control, more cost-effective outreach, better customer experience and greater collections success."
Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Miami 2013, Jan 29- Feb. 1 in Miami, Florida. Stay in touch with everything happening at ITEXPO. Follow us on Twitter.