Contact Center Solutions Featured Article

Emergency Call Centers Tap Amcom Software for Public Safety Answering Point Solutions

November 08, 2012

As so-called “super storms” seem to increase in both frequency and intensity, many critical facilities are taking steps to ensure that their disaster recovery and redundancy systems are as robust as they can be. Often, this involves beefing up call centers to remain open during power outages and weather disasters.

Telecom-based safety solutions are often implemented to protect people and critical infrastructure. Safety officials must be empowered with the tools and information they need to respond to any emergency that arises by working within a rock-solid communications infrastructure. Essentially, lives often depend on the capabilities of the technology in place.

This week, Amcom Software, Inc. is announcing that an increased number of emergency call centers are implementing its public safety answering point (PC/PSAP) solution. Public safety dispatch center personnel require a solid communication infrastructure to initiate fast, coordinated emergency response within their communities. Organizations spanning military bases, local governments, hospitals, colleges and universities have chosen Amcom because of its track record in safety, as well as the software's ability to integrate smoothly with existing systems such as phone and mapping.

When someone dials for emergency assistance, the call goes to a dispatch center for assessment. With pc/psap's easy-to-use graphical interface, emergency dispatchers are able to instantly involve police, fire, EMT, and hazmat personnel with a click of the mouse or a touch on the screen, saving precious response time in emergency situations, said Amcom.

"Many organizations want to improve how they manage public safety at a time when there's heightened focus on emergency response," said Kate Bolseth, COO of Amcom Software in a statement. "Our customers tell us they value our track record for having a dependable, flexible system that dispatchers find easy to use when seconds count. We strive to provide the highest levels of support for emergency call centers so they can do their jobs better for the sake of everyone who relies on this important service."




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Florida Credit Union Services Company Hosts 'Knockout' Brainstorming Event

Credit union services provider St. Petersbur, FL-based PSCU kick starts innovation with "Knockout" event. [ Read More ]
09/15/2014

Schneider Electric Adopts SDL to Deliver Personalized Customer Service

Schneider Electric uses SDL Customer Experience Cloud to deliver localized and personalized experience globally. [ Read More ]
09/15/2014

Fahrenheit Automobiles Selects Drishti-soft to Improve Customer Service

SKODA Auto 3-S dealership in India,Fahrenheit Automobiles, Selects Drishti-soft to improve customer service. [ Read More ]
09/15/2014

Contact Center Solutions Week in Review: Cloud versus Premises TCO

The headline for the Contact Center Solutions Community week in review kind of sums up one of the biggest top of mind issues in the community. As more and more organizations evaluate moving contact center functionality in whole or in part to the cloud, if you will pardon the expression the total cost of ownership (TCO) calculations can be cloudy. It is why the first item is intended to draw your attention to a September 30, 2014 webinar, How Moving Your Contact Center to the Cloud Eliminates Ris… [ Read More ]
09/13/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!