Contact Center Solutions Featured Article

Emergency Call Centers Tap Amcom Software for Public Safety Answering Point Solutions

November 08, 2012

As so-called “super storms” seem to increase in both frequency and intensity, many critical facilities are taking steps to ensure that their disaster recovery and redundancy systems are as robust as they can be. Often, this involves beefing up call centers to remain open during power outages and weather disasters.

Telecom-based safety solutions are often implemented to protect people and critical infrastructure. Safety officials must be empowered with the tools and information they need to respond to any emergency that arises by working within a rock-solid communications infrastructure. Essentially, lives often depend on the capabilities of the technology in place.

This week, Amcom Software, Inc. is announcing that an increased number of emergency call centers are implementing its public safety answering point (PC/PSAP) solution. Public safety dispatch center personnel require a solid communication infrastructure to initiate fast, coordinated emergency response within their communities. Organizations spanning military bases, local governments, hospitals, colleges and universities have chosen Amcom because of its track record in safety, as well as the software's ability to integrate smoothly with existing systems such as phone and mapping.

When someone dials for emergency assistance, the call goes to a dispatch center for assessment. With pc/psap's easy-to-use graphical interface, emergency dispatchers are able to instantly involve police, fire, EMT, and hazmat personnel with a click of the mouse or a touch on the screen, saving precious response time in emergency situations, said Amcom.

"Many organizations want to improve how they manage public safety at a time when there's heightened focus on emergency response," said Kate Bolseth, COO of Amcom Software in a statement. "Our customers tell us they value our track record for having a dependable, flexible system that dispatchers find easy to use when seconds count. We strive to provide the highest levels of support for emergency call centers so they can do their jobs better for the sake of everyone who relies on this important service."




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence, Aspect Software and Nice Systems

What an unusual week in the Contact Center Solutions Community. I never thought I would use the word "war" in an article for the community, but interestingly in different context I ended up using it not once but twice. [ Read More ]
11/22/2014

Aspect Software Declares War in Workforce Optimization Market

We may be closing in on the holiday season and a time of "good cheer," but reality is that competition in business is a 24/7/365 affair. And, depending on whether you are a competitor or possible customer, it looks like this holiday season thanks to a new initiative by customer experience solutions provider Aspect Software you are either looking at a possible lump of coal in you X-mas stocking or a valuable present. The reason is Aspect has dropped the gloves in the hotly contested Workforce Opt… [ Read More ]
11/21/2014

Ozonetel Integrates CloudAgent with Zoho CRM

A big part of improving the customer experience, regardless of whether you are an enterprise or a service provider, is breaking down the silos of customer information that exist inside an organization. Having a full view of the customer is important to customer lifecycle management and hence the overall customer experience. And, one of the big places to look for enhancing visibility into all things customer related is obviously tight integration with various capabilities with customer relationsh… [ Read More ]
11/21/2014

LiveVox Data Center to Bring Cloud Contact Center Capabilities to Canada

As financial results from various contact center and unified communications (UC) solutions providers continue to flow in for this quarter two things are becoming increasingly clear. First, is that those seeking to upgrade their customer experience capabilities are accelerating the adoption of the cloud and hybrid solutions as their preferred path. Second, is that North America continues to be the hotbed of this with not just the large U.S. market as a target of opportunity, but also the vibrant … [ Read More ]
11/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!