Contact Center Solutions Featured Article

LivePerson to Acquire ENGAGE Pty Ltd

November 07, 2012

LivePerson (News - Alert) Inc., a provider of real-time engagement solutions, recently signed a definitive agreement to acquire ENGAGE Pty Ltd., an Australian provider of cloud-based customer contact solutions.

Officials from LivePerson said the acquisition might close during the fourth quarter of 2012. 

"Our team has 20 years of experience providing leading companies in the Asia Pacific region with innovative contact center services and technologies," said ENGAGE managing director, Aaron Panozza. "We are very excited to join LivePerson, and together we will continue to enable clients to exceed consumer expectations, by providing real-time connections in the consumer's channel of choice, anywhere and anytime."

LivePerson, Inc. offers a cloud-based platform that enables businesses to proactively connect in real time with their customers via chat, voice and content delivery at the right time, through the right channel, including websites, social media and mobile devices. More than 8,500 companies rely on LivePerson's platform to increase conversions and improve customer experience, including Hewlett-Packard, IBM, Microsoft, Verizon, Sky, Walt Disney, PNC (News - Alert), QVC and Orbitz.

"Our acquisition of ENGAGE will enhance our ability to offer intelligent engagement solutions to businesses in the Asia Pacific region," said Robert LoCascio, CEO and founder of LivePerson. "ENGAGE has been a reseller and champion of LivePerson solutions for several years, in addition to having its own successful hosted contact center solutions, which complement LivePerson's offerings. Our common mission to help businesses connect meaningfully with consumers makes the ENGAGE team a natural addition to the LivePerson family, and a valuable asset as we seek to drive growth in the region." 

In related news, LivePerson was recently recognized with the 2011 Product of the Year award from TMC’s (News - Alert) Customer Interaction Solutions magazine. The award recognizes LivePerson’s LP Chat as one of the most innovative products in the industry.

Customer Interaction Solutions is a notable publication dedicated to channels such as customer relationship management (CRM), call centers and teleservices.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Golden Gate BPO Solutions Partners with NETCAST BPO Services

When it comes to business process outsourcing (BPO) while many parts of the world are gaining traction as places to locate facilities, India and the Philippines because of their large English-speaking talent pools remain the dominant BPO places to operate. This is particularly true for companies whose majority of customers require support in English. [ Read More ]
05/21/2015

AMC Technology Contact Canvas Integrates Contact Center Apps to Microsoft Dynamics CRM

In recognition of the value-added of CRM integration with contact center capabilities, enterprise and contact center application integration software specialists AMC Technology has announced it has telephony enabled Microsoft CRM 2013 and 2015 through its Contact Canvas platform. The AMC platform allows customers to integrate business apps and communications across the enterprise, from contact center agents to knowledge workers and mobile staff. [ Read More ]
05/21/2015

Lazy Dog Restaurants Partners with RRT On Takeout Management Solution

When it comes to the business world, customer satisfaction is the real currency that keeps a company going. This is true whether talking about a retail or restaurant or a call center. Lazy Dog Restaurant and Bar just announced it is taking the next step in increasing its customer service approach thanks to an agreement with Restaurant Revolution Technologies. The agreement will allow Lazy Dog to implement an innovative takeout order management solution that is going to be supported by the compan… [ Read More ]
05/12/2015

Boston Retail Partners' Survey Reveals 87 Percent Plan on Using Gamification

The latest survey from Boston Retailers Partners reveals retailers are implementing customer relationship management (CRM) solutions as a key enabler to influencing customers. And gamification has become an important tool as part of the CRM deployment. [ Read More ]
05/12/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!