Contact Center Solutions Featured Article

Varolii Introduces New Agent-to-Consumer Interaction Solution

November 02, 2012

A new agent-to-consumer interaction solution from Varolii uses cloud-based predictive dialer technology to modernize customer outreach.

Known as Varolii Interact Cloud Dialer, the new dialer expands Varolii’s customer self-service Interact platform to offer a full breadth of customer interactions to reach consumers in the right way, with the right message at the right time.

Varolii specializes in Software-as-a-Service (SaaS (News - Alert)) customer interaction management. The company notes that its newly-introduced solution enables large business-to-consumer (B2C) corporations to adjust their customer service strategy in real time from a unified SaaS platform for self-service and agent interactions based on changing activities throughout each day.

Varolii Interact Cloud Dialer allows companies to focus their live agents on the highest priority collections communications.

Large corporations with multiple call centers can increase workforce flexibility and agent utilization by leveraging the seamless integration of Varolii's cloud predictive dialer.

Varolii Interact Analytics Services also provide companies with an integrated view of how interaction strategies are affecting customer service hour by hour.

An integration of Varolii Interact Cloud Dialer with Varolii's customer interaction management solutions provide multichannel, smartphone and self-service options that can blend with agent-to-customer solutions.

“By adding a cloud-based dialer to our platform, we can offer companies a seamless, elastic solution that utilizes both live agents and automated communications with self-service options across voice, e-mail, text messages and smartphone applications to reach customers in the most effective way,” said Sunil Shah, vice president of engineering at Varolii.

Varolii was in the news last month for announcing that its Varolii Interact Mobile Service MC is helping companies enable their smartphone applications with mobile customer interactions.




Edited by Braden Becker

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