Contact Center Solutions Featured Article

Enhanced Version of Empirix xCentrix Incorporates Actionable Insight

November 01, 2012

Empirix (News - Alert) recently unveiled an improved release of Empirix xCentrix. Problems in mobile, fixed line and VoIP networks can be uncovered as and when they occur with the latest release.

The latest version also automatically activates analytics for instantly defining the extent of the issues and analyzing them.

The currently available service assurance offerings provide incoherent alerts or enormous volumes of KPI results to the operators. Empirix, however, offers actionable notices with subscriber impact information and insight on the main issue.

Organizations can therefore forecast the impact of service problems and react in a rapid manner, safeguarding high-value consumers.

In a statement, Akshay Sharma (News - Alert), Research Director, Carrier Network Infrastructure, Gartner said, “Operators are facing unprecedented complexity as they seek to understand the myriad of factors that impact subscriber experience. While many solutions provide analysis around customer experience and network performance, they lack the ability to reduce the manual involvement required to investigate, clearly identify and prioritize issues. Even with powerful reporting and alerting tools available, key questions to trouble to resolution such as who is affected and why are still elusive.”

A major requirement for safeguarding the customer experience proactively in resource-inhibited settings has been tackled by Empirix xCentrix. The latest release incorporates problem detection focused on the number of subscribers, computerized root cause analysis, deep packet examination-level application analysis, and the ability to provide actionable alerts.

Tim Moynihan (News - Alert), VP, Marketing, Empirix said, “In today’s complex networks, operations staff are overwhelmed with receiving far too much information and not enough insight. For operators, the ability to quickly understand and address problems is a key asset that translates into immediate benefits to their bottom line. With Empirix xCentrix, we are introducing the first solution that dramatically simplifies and automates the prediction of network issues and enables these organizations to respond quickly. We look forward to providing them with the early insight they need to reduce support costs and improve customer satisfaction and loyalty.”

The extremely easy-to-implement Empirix xCentrix is a software-only offering. It is completely attuned with the Empirix E-XMS service assurance tracking offering. The solution can mine out information from current network tracking, OSS and other operational systems in non-Empirix settings.




Edited by Braden Becker

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