Contact Center Solutions Featured Article

iDashboards Inaugurates Online Customer Support Portal

October 31, 2012

iDashboards customers and partners can now resolve any issues using the Oskar Support Portal launched recently by the company.

Built particularly for prospects, customers and partners, Oskar (Online Support Knowledge Acquisition Repository) will act as a supporting hub offering online ticketing and troubleshooting platform.

"The launch of the Oskar Support Portal will help increase our response rates, decrease response times and help deliver greater visibility into the issues our Technical Support team deals with on a day-to-day basis," said Matt Gentry, technical support manager for iDashboards.

Through its award-winning engineering and patented technology, iDashboards helps companies leverage information assets with personalized business intelligence dashboards that takes control of data and interprets a maze of information in a relevant and meaningful manner. The company has also created ViFrame that enables users to visually interact with text data while other developmental enhancements add to the data diagnostic functionality. The image gallery and slide show charts allow the image display options to function with iDashboard's interactive intelligence, all of which contribute to quicker, and better, decisions.

Now with the introduction of Oskar Support Portal, the company will offer the users the ability to submit, review and update support tickets. Customers and partners with a current iDashboard support and maintenance contract will also get access to Oskar's User Community that offers online knowledgebase, discussion groups, downloadable assets, idea center and more.

"Our Technical Support Team has a long standing reputation for providing our prospects, customers and partners with the highest level of support possible," said Shadan Malik, president and CEO of iDashboards. "The launch of the Oskar Support Portal is an exciting achievement for the team, and has set a new benchmark for the standard of support our users can expect."

Customers and Partners can access the Oskar Support Portal through the company's website, or directly by visiting https://Oskar.iDashboards.com.




Edited by Rachel Ramsey

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Charges for Speaking to Agent is Bad Trend

With the holiday season approaching, the Contact Center Solutions Community was filled this week with interesting insights and advice along with some interest developments. [ Read More ]
11/01/2014

Appeals Court OKs Redbox's Customer Info Disclosure to Third Parties

The U.S. Court of Appeals for the Seventh Circuit, based in Chicago, has given its approval of Redbox's practices for disclosing customer information to a third party regarding customer service issues. [ Read More ]
10/31/2014

On How to Avoid Challenges and Added Costs of Open Enrollment Period for 'Obamacare'

If you live in the U.S., consider this a type of public service announcement. We are about to enter the open enrollment period for 2015 as part of the continuing rollout of the Patient Protection and Affordable Care Act (PPACA), which has become better known as "Obamacare." As we are all aware, the initial rollout of Obamacare was problematic-to put it politely. However, the good news is that, thanks to some great work by the IT industry experts called in to fix it, healthcare.gov is working bet… [ Read More ]
10/31/2014

Getting Ready for the Holiday Rush-The Role of Customer Experience Transformation

It should be no surprise to anyone that the holiday season is fast-approaching, which means "all hands on deck" in the contact centers of retailers. And, as we move into what can best be characterized as the "Omni-channel Era" when it comes to providing a compelling customer experience, retailers are busy transforming virtually every aspect of how to provide such experiences. [ Read More ]
10/31/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!