Contact Center Solutions Featured Article

FTC Accepts Settlements with Companies that Exposed Consumers' Sensitive Personal Information

October 31, 2012

The United States Federal Trade Commission (FTC (News - Alert)) has accepted final settlements with two operations that were charged with illegally exposing sensitive personal information of thousands of consumers.

Utah-based debt collector EPN, Inc. and Georgia auto dealer Franklin Budget Car Sales, Inc. were charged for letting peer-to-peer file-sharing software to be installed on consumers’ corporate computer systems which led to the security breach.

The settlements made by the FTC with EPN and Franklin will bar misrepresentations about the privacy, security, confidentiality and integrity of any personal information collected from consumers. Also, both of the companies were stipulated to establish and maintain comprehensive information security programs.

Peter Bernstein of TMCnet reported recently about the action taken by the U.S. Federal Trade Commission on a tracking software company that deceived consumers and failed to safeguard sensitive data that it collected.

The firm is Boston-based Compete, a supplier of business intelligence based on the collection of personal information with its Web tracking data. It failed to notify customers about how their data would be used and also failed to honor promises it made to protect the data that it collected.

Compete uses tracking software to collect data on the browsing behavior of millions of consumers, then uses the data to generate reports, which it sells to clients who want to improve their website traffic and sales.

The proposed settlement with FTC entails Compete to get consumers’ consent before collecting any data from the Compete software downloaded onto consumers’ computers. Compete has to delete or anonymize the use of the consumer data it has already collected, and also provide directions to consumers for uninstalling its software.

The Federal Trade Commission strives to protect the interests of consumers by preventing fraudulent, deceptive and unfair business practices. FTC also provides relevant information to consumers so that they can spot, stop and avoid being cheated.

“Education is the first line of defense against fraud and deception; it can help you make well-informed decisions before you spend your money,” stated FTC officials.


Edited by Rachel Ramsey

Article comments powered by Disqus

Related Contact Center Solutions Articles

The Waiting is the Hardest Part, But That May Change for Metropolitan Utilities District

Like the song says, the waiting is the hardest part, at least that seems to be the case at Omaha's Metropolitan Utilities District's (MUD) contact center. But the hardest part may be on the way out as the contact center looks to ramp up its level of service with a particular eye on shortening wait times for users to get access to service. [ Read More ]
09/16/2014

Florida Credit Union Services Company Hosts 'Knockout' Brainstorming Event

Credit union services provider St. Petersbur, FL-based PSCU kick starts innovation with "Knockout" event. [ Read More ]
09/15/2014

Schneider Electric Adopts SDL to Deliver Personalized Customer Service

Schneider Electric uses SDL Customer Experience Cloud to deliver localized and personalized experience globally. [ Read More ]
09/15/2014

Fahrenheit Automobiles Selects Drishti-soft to Improve Customer Service

SKODA Auto 3-S dealership in India,Fahrenheit Automobiles, Selects Drishti-soft to improve customer service. [ Read More ]
09/15/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!