Contact Center Solutions Featured Article

Interactive Intelligence Releases Customer Service Platform: Interaction Mobilizer

October 25, 2012

Coinciding with the release of Windows 8, Interactive Intelligence (News - Alert) has introduced a new software platform that enables mid-sized and large contact centers to deploy information to mobile applications called, Interaction Mobilizer™. The new solution, designed for Windows 8 and Windows RT, enables companies to rapidly deploy customer service applications for tablets and other mobile devices, and is now avialable through the Windows store.

“Instead of frustrating customers with the traditional separation of self-service and live voice calls, Interaction mobilizer users on a Windows 8 device can simply select an option from within the app to update account details, transfer funds, connect to a live contact center agent, or conduct some other activity,” said Interactive Intelligence (News - Alert) founder and CEO, Dr. Donald E. Brown. “This is the kind of next-generation customer service that Interaction Mobilizer for Windows 8 and Windows RT delivers.”

The mobilizer, which was announced back in June, is really geared toward making the customer experience the best it could be. It places the control in the hands of the customer. Now, not only can the interaction between the customer and agent be handled in a quicker, more convenient way – but customers can also call in and schedule a time for an agent to call them back if they don’t want to wait on hold.

This is a huge opportunity for companies to increase their customer satisfaction.

Microsoft (News - Alert) developers have always provided great functionality and value for our shared customers,” said John Richards, senior director of Windows App Marketing for Microsoft Corporation. “With its new design, cloud connectivity, and proven hardware, Windows 8 gives them the platform that enables their customers to deliver value-added, no compromise service experiences,” said Richards.

In addition, call center managers, as well as, executives from multiple departments will have a better grasp on what’s going on in the center. They will be able to view real-time reports based on the activities of all of the mobile subscribers. They can detect when someone opts out, how satisfied their customers are with the service, and even personalize the deployment to meet the needs of their current customer base.

Interactive Intelligence has really created an all-in-one, fully functional mobile customer service platform designed to supply customers with superior service all while on the go. The new service is live today and can be purchased through Interactive Intelligence’s website.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

JD Power VoX: Holistic Approach to Customer Experience Monitoring and Management

One of the more interesting challenges in a world where enhancing the customer experience is now at the top of C-level lists everywhere is how to analyze and optimize those experience to drive financial results. For over 45 years, Westlake Village, California-based J.D. Power has specialized in helping organizations better understand the voice of the customer, and they have just introduced something that is sure to capture executive attention. [ Read More ]
03/27/2015

AsiaPay Partners with Semafone for Secure Telephone-based Payments

Asia-Pacific electronic payment service provider AsiaPay recently announced that it has partnered with Semafone, a secure payment technology developer, to allow AsiaPay customers to complete telephone-based payments in its operating regions. [ Read More ]
03/24/2015

Cisco Brings Omnichannel Context to its Contact Center Solutions

Cisco Systems has expanded its contact center solutions with the addition of Context Service. The new cloud-based service, which Cisco is offering at no additional charge to its contact center platform customers, provides organizations with a complete view of their customers by aggregating customer information across all channels. [ Read More ]
03/17/2015

Interactive Intelligence Launches Latest PureCloud Services

Since revelation of its Amazon Web Services (AWS)-enabled multi-tenant enterprise collaboration and communications PureCloud platform in June of 2014, customer experience solutions provider Interactive Intelligence has been right on target with the announcement of new platform functionality. In January PureCloud Directory? was announced, and the rollout continues with the announcement of its latest additions: PureCloud Collaborate? and PureCloud Communicate?. [ Read More ]
03/16/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!