Contact Center Solutions Featured Article

Interactive Intelligence Releases Customer Service Platform: Interaction Mobilizer

October 25, 2012

Coinciding with the release of Windows 8, Interactive Intelligence (News - Alert) has introduced a new software platform that enables mid-sized and large contact centers to deploy information to mobile applications called, Interaction Mobilizer™. The new solution, designed for Windows 8 and Windows RT, enables companies to rapidly deploy customer service applications for tablets and other mobile devices, and is now avialable through the Windows store.

“Instead of frustrating customers with the traditional separation of self-service and live voice calls, Interaction mobilizer users on a Windows 8 device can simply select an option from within the app to update account details, transfer funds, connect to a live contact center agent, or conduct some other activity,” said Interactive Intelligence (News - Alert) founder and CEO, Dr. Donald E. Brown. “This is the kind of next-generation customer service that Interaction Mobilizer for Windows 8 and Windows RT delivers.”

The mobilizer, which was announced back in June, is really geared toward making the customer experience the best it could be. It places the control in the hands of the customer. Now, not only can the interaction between the customer and agent be handled in a quicker, more convenient way – but customers can also call in and schedule a time for an agent to call them back if they don’t want to wait on hold.

This is a huge opportunity for companies to increase their customer satisfaction.

Microsoft (News - Alert) developers have always provided great functionality and value for our shared customers,” said John Richards, senior director of Windows App Marketing for Microsoft Corporation. “With its new design, cloud connectivity, and proven hardware, Windows 8 gives them the platform that enables their customers to deliver value-added, no compromise service experiences,” said Richards.

In addition, call center managers, as well as, executives from multiple departments will have a better grasp on what’s going on in the center. They will be able to view real-time reports based on the activities of all of the mobile subscribers. They can detect when someone opts out, how satisfied their customers are with the service, and even personalize the deployment to meet the needs of their current customer base.

Interactive Intelligence has really created an all-in-one, fully functional mobile customer service platform designed to supply customers with superior service all while on the go. The new service is live today and can be purchased through Interactive Intelligence’s website.




Edited by Brooke Neuman

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