Contact Center Solutions Featured Article

avanade Survey Focuses on Trends in Enterprise Mobility

October 25, 2012

In the past, enterprise mobility was restricted to installations for field force, sales force, or similar role-based activity. But Mobility as a Service (MaaS) and Bring Your Own Device (BYOD) strategies, corporate CIOs and IT directors who embrace these changes, are facing the same, if not additional challenges, due to trends such as the consumerization of IT (CoIT).

Recently, Avanade, a global business technology solutions and managed services provider, commissioned a survey to look at the emerging trends in enterprise mobility.

The survey states that all over the world, companies are adopting new ways to allow their employees make full use of the mobility experience. According to the survey, the “bring your own device” trend is here to stay as more than half of the companies surveyed stated that their employees are using some sort of personal computing devices to do their office work.

Tablets are the new PCs in a mobile world. While a large number of employees still use tablets for only basic tasks, an increasing number of employees have started using these devices for much advanced office tasks, according to the survey.

“What the research shows us is how ingrained tablets have become in the workplace in less than three years since they hit mainstream,” said Mick Slattery, executive vice president, Global Service Lines. “Companies are recognizing the business value tablets can offer, and creating solutions and enabling access to business systems to capitalize on the opportunity. With the release of Microsoft (News - Alert) Windows 8 and Windows Phone 8, there will be a new wave of enterprise-ready mobility solutions entering the workplace.”

In 2010, the company announced its new CRM solution for the insurance industry. Offering its clients with a clear view of each customer, including their family members, insurance claim history and underwriting standards, the new CRM solution combines information from various sources into Microsoft Outlook or a Web browser.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

jobs4america Records 16,080 Net New US Contact Center Jobs Created in Q3

jobs4america is a coalition of forward-looking business leaders committed to creating jobs in America. [ Read More ]
10/21/2014

Dialogic IMG 2020 Now Avaya Compliant

Dialogic Inc., a Network Fuel company, recently announced that its IMG 2020 Integrated Media Gateway is now Avaya compliant. The solution is now compatible with Avaya Aura Experience Portal 7.0, Avaya Aura Communication Manager6.3 and Avaya Aura Session Manager 6.3 as an integrated media gateway. [ Read More ]
10/21/2014

Sitel to Create 300 New Jobs

Sitel, a global customer care provider, recently announced its plans to strengthen the staff at its customer care call center in Hamilton, Alabama. The company will hire 300 professionals to offer inbound customer support for its new client. [ Read More ]
10/21/2014

Cost Savings or Customer Experience? It Doesn't Have to be a Choice

It's a simple fact - customers expect quality. They expect things to work. They expect not to have problems. That said, most accept they may encounter issues from time to time but, when they do, they expect quick and easy resolution. In other words, they expect your customer service to work. "Work," though, may mean very different things in terms of having appropriate resolution mechanisms in place, depending largely on the personal preferences of the customer. [ Read More ]
10/20/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!