Contact Center Solutions Featured Article

Verizon Wireless Makes Plans to Hire 200 in Rochester Area in 2013

October 24, 2012

Verizon (News - Alert) Wireless has announced it will be hiring 200 new full-time employees at its call center in Henrietta, New York. Although the jobs are not expected to commence until 2013, it promises to be a good opportunity for jobseekers in the new year.

Currently, the Verizion Wireless call center employs 1,100 people. In total, the company employs more than 1,400 people in the Rochester area.

The company is hiring for the positions of customer care representative and technical support representative, offering competitive salaries. It will also be offering health, dental and vision benefits, which begin on the first day of employment. Other incentives include an annual bonus program, tuition assistance, adoption assistance, merit increases, profit sharing, a 401(k) program that matches six percent of contributions by the employee and a health and wellness facility on site.

The majority of the openings will be filling existing positions; however, there will be a limited amount of overall growth at the call center. The president of Verizon Wireless’ Upstate New York Region, Chris Felix, said of the announcement, “As our customer base grows and the devices and services they use become more sophisticated, providing an outstanding customer experience becomes even more important. Today’s announcement further endorses our commitment to Rochester and to maintain superior customer service for our customers.”

For anyone who is interested in one of the opportunities, job seekers can apply by visiting the Verizon Wireless website at www.verizonwireless.com/careers.  Visitors to the site are able to explore stories, learn more about the company and connect with recruiters through the events calendar. Visitors are also able to learn more about what it means to work for Verizon and the kinds of opportunities that they offer, from benefits to transitioning military, to learn more about the people who currently work for the wireless giant.




Edited by Rachel Ramsey

Article comments powered by Disqus

Related Contact Center Solutions Articles

E-value International to Launch in Thriving Romanian Contact Center Market

According to a recent article published by The Diplomat, E-value International (EI) has opened a call center in Romania. The new facility is the latest addition to a growing contact center market in the country. [ Read More ]
03/31/2015

Satmetrix Finds Costco, USAA, Amazon.com and Apple Rank Highest for Customer Loyalty

Obviously one of the most important metrics for answering the question, "so how are we doing?" when it comes to providing compelling customer experiences is customer loyalty. In fact, measuring customer loyalty in general and against competitors is critical. In a world where alternatives are always a click away, and where customer acquisition costs are much higher than retaining existing ones, reducing churn and having permission to upsell is huge. [ Read More ]
03/31/2015

Report: Customer Service a Primary Concern for Consumers, Businesses

In the latest report from The Economist Intelligence Unit, "Creating a seamless retail customer experience," it asked consumers what exactly they want in their customer service and asked companies how they felt they deliver positive service through new technologies. [ Read More ]
03/30/2015

JD Power VoX: Holistic Approach to Customer Experience Monitoring and Management

One of the more interesting challenges in a world where enhancing the customer experience is now at the top of C-level lists everywhere is how to analyze and optimize those experience to drive financial results. For over 45 years, Westlake Village, California-based J.D. Power has specialized in helping organizations better understand the voice of the customer, and they have just introduced something that is sure to capture executive attention. [ Read More ]
03/27/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!