Contact Center Solutions Featured Article

October 24, 2012

Verizon Wireless Makes Plans to Hire 200 in Rochester Area in 2013


Verizon (News - Alert) Wireless has announced it will be hiring 200 new full-time employees at its call center in Henrietta, New York. Although the jobs are not expected to commence until 2013, it promises to be a good opportunity for jobseekers in the new year.

Currently, the Verizion Wireless call center employs 1,100 people. In total, the company employs more than 1,400 people in the Rochester area.

The company is hiring for the positions of customer care representative and technical support representative, offering competitive salaries. It will also be offering health, dental and vision benefits, which begin on the first day of employment. Other incentives include an annual bonus program, tuition assistance, adoption assistance, merit increases, profit sharing, a 401(k) program that matches six percent of contributions by the employee and a health and wellness facility on site.

The majority of the openings will be filling existing positions; however, there will be a limited amount of overall growth at the call center. The president of Verizon Wireless’ Upstate New York Region, Chris Felix, said of the announcement, “As our customer base grows and the devices and services they use become more sophisticated, providing an outstanding customer experience becomes even more important. Today’s announcement further endorses our commitment to Rochester and to maintain superior customer service for our customers.”

For anyone who is interested in one of the opportunities, job seekers can apply by visiting the Verizon Wireless website at www.verizonwireless.com/careers.  Visitors to the site are able to explore stories, learn more about the company and connect with recruiters through the events calendar. Visitors are also able to learn more about what it means to work for Verizon and the kinds of opportunities that they offer, from benefits to transitioning military, to learn more about the people who currently work for the wireless giant.




Edited by Rachel Ramsey


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