Contact Center Solutions Featured Article

Ontario Systems Releases Next-Generation Contact Management Service

October 24, 2012

A provider of accounts receivable management software and consulting services, Ontario Systems (News - Alert) has announced the release of Contact Savvy, the next-generation contact management service.

Rip Harris, developer of telephony product at Ontario Systems, noted that many customers are looking to move their IT to the cloud to reduce the cost and effort associated with managing their IT resources – especially their dialer.

 “Contact Savvy’s full integration with all OS applications reduces operational costs, increases agent efficiency, and enables a smooth transition from the premise dialer,” Harris added.

In addition to a hosted dialer, Contact Savvy features IVR and messaging capabilities fully integrated with the company’s FACS, Artiva and Collect Savvy applications. It also includes a consulting service, helping clients to analyze data and ensure they’re using efficient dialing strategies.

The company expects the design of this combined service solution will reduce the cost and effort required to operate telephony platforms, as well as provide the flexibility and expert advice that maximize contacts and ROI.

Additionally, Contact Savvy offers the benefit of advanced answering machine detection, automation on every port, and a scalable, redundant SIP infrastructure.

Company officials said the platform is now deployed and operational at several customer sites, including Convergent.

Convergent is an Ontario Systems client that specializes in healthcare revenue cycle management, collections and customer care outsourcing and commercial collections. “Our dialing technology has improved so substantially that we have to make only a fraction of the call attempts that we were dialing previously, with significantly improved results,” said Derek Whitaker, chief information officer at Convergent.

The connect rate has tripled and the increase in live answers has more than doubled, Whitaker said, adding that the company has also seen a significant improvement in its penetration rates using Contact Savvy’s bad number detection technology.

“We are detecting more than four times the number of calls that we would have unnecessarily redialed in the past,” he stated, “dropping our reorder average to just a few percent."

Last month, Ontario Systems received Payment Card Industry Data Security Standard (PCI (News - Alert) DSS) certification.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review

The Contact Center Solutions Community this past week once again delivered an eclectic mix of industry recognition, news about job opportunities/or lost ones, industry growth, new capabilities and some trend spotting. [ Read More ]
07/26/2014

Cairn Housing Association Deploys Netcall's Customer Engagement Suite

Cairn Housing Association has chosen Netcall's customer engagement suite to improve the way it interacts with customers. The not-for-profit Scottish organisation has intentions to enhance its service delivery by using social media analysis and engagement capabilities, for the first time ever. [ Read More ]
07/25/2014

Inflow Communications Partners with Brocade Communications and Aerohive Networks

Inflow Communications has been a provider of both strategic consultative services and the installation of ShoreTel business VoIP phone systems and HD video conferencing, with unified communications integration, since 1997. The company's unique combination of consultation and post-installation service has set the company apart from competitors in the business VoIP system and video conferencing market. [ Read More ]
07/25/2014

AT&T to Layoff 188 Workers in Illinois, Offering Transfers to Nearby Locations

A recent news report from The State-Journal Register in Springfield, Ill., says the AT&T call center in Springfield will soon close, transferring its work and workers to other Illinois locations. [ Read More ]
07/25/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!