Contact Center Solutions Featured Article

Evolve IP Upgrades its Evolved Call Center Solution

October 18, 2012

It goes without saying that for call centers to run effectively and efficiently, they need to provide newer and more innovative services and features to their customers. That’s exactly what Evolve IP (News - Alert), a cloud services company, did when it introduced major upgrades for its enterprise class Evolved Call Center solution.

The Evolved Call Center solution just got a lot better. It’s a virtual contact center solution that seamlessly integrates into any existing HPBX or legacy PBX (News - Alert) service, providing call centers of all sizes access to a full range of features required to run a call center efficiently.

Touted to be unrivaled by any other on-premises call center, the Evolved Call Center solution is scalable, flexible and cost-effective, can be rapidly deployed, delivers unmatched business continuity and is SOC-2 certified.

In addition, it includes support for the Mac, ensures painless upgrades, provides browser-based contact center tools, ensures tighter managerial controls and deep insight into operations.

More importantly, it can be monitored from anywhere, anytime, using any device.

 "These new features will keep our customers way ahead of their competition, and make it possible to monitor and control their contact center from any device, anywhere,” said Rich Fox, director at Evolve IP.

The new version brings important new capabilities to customers, allowing managers to automate their reporting while choosing from 16 new report templates. It also allows agents to control their outbound caller ID from a predefined list.

“We're committed to providing a best-of-breed, low-cost, cloud-based call contact solution, and will continue to deliver innovative new features and services for our customers," added Fox, while discussing plans for the future.

One month after being recognized on the Inc. 500 as one of the fastest-growing companies in America, Evolve IP has been selected by UBM Channel and CRN as a 2012 Emerging Technology Vendor, based on its status as a leading single-source cloud services provider. Recognition as a 2012 Emerging Technology Vendor signifies Evolve IP as a premier, go-to provider among hundreds of potential partners in the marketplace.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence Lync Integration

The Contact Center Solutions Community continues to grow in terms of both jobs and the reach of community interests as this week's news highlights. [ Read More ]
10/25/2014

Case Study: A Web-based Forecasting Solution for Sizeable Contact Centers

Technological advances over the past decade have led to an explosion of data. Companies across all industries are working hard to learn how to harness this data to improve their business operations and run more efficiently. This is the same story for the contact center solutions community - using data effectively can help with workload management and staffing optimization. The case study below demonstrates how two companies, Fourworkx and Shinetech Software, worked together to move workforce man… [ Read More ]
10/24/2014

Westpac Relies on Teradata Insights to Enhance Customer Experience

Australian bank Westpac selects Teradata solutions to get better insights for improving customer experience. [ Read More ]
10/24/2014

No Missing Links with Interactive Intelligence Lync Integration

There can be little denying that the Holy Grail for enhancing customer experiences is to absolutely ensure that the right people have the right tools at the right time to efficiently and effectively respond to customers in real-time. This is the reason so much attention and investment by vendors and their customers alike is being placed on omni-channel capabilities. [ Read More ]
10/24/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!