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5 Tips for Proactive Engagement
Being proactive with customer engagement is a sound and wise strategy, both in marketing and continued business conduct with existing customer bases. Most businesses realize this, and a proactive mindset can clearly be seen in most customer relations and marketing strategies out there. Waiting patiently and idly for stimuli to react to is a poor decision in business, which is a lightning fast environment with a very vicious food chain in which to compete. Nobody's arguing against this, and as su…
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06/18/2013
WMSI Launches Next Generation Call Center Platform to Provide Retirement Plan
Wealth Management Systems Inc. (WMSI), provider of technology based rollover services within the financial services industry, is launching a Web based call center platform that will enable clients to create a centralized system that can be easily accessed by call center representatives in different locations, all of which will benefit from processing efficiencies for multiple transaction types.
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06/18/2013
Teleperformance Wins NCCA Best Partner Award for its Work with Google
Outsourced multichannel customer experience management provider Teleperformance recently was honored with the Netherlands National Contact Center Association (NCCA) Best Partner Award for helping Google enhance its services.
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06/18/2013
CGS Honored at IQPC's 14th Annual Call Center Week in Las Vegas
Recently, CGS announced that its contact center and BPO operations in Romania has been honored with the second position in the "Best International Call Center" category at the 2013 Call Center Excellence Awards.
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06/18/2013
Featured Whitepaper
Featured Success Story
Featured Product Demo
Featured Resources
- NEW CaaS Quick Spin™: Interest in the cloud is growing rapidly, and companies have asked for a way to quickly trial Communications as a Service (CaaS) to help validate and move cloud migration projects forward. We are pleased to announce a new service that does just that. Welcome to Quick Spin. [trial]
- Seeing Strong Demand for its CaaS Offering [podcast]
- Interaction Process Automation Launches [podcast]
Part 1: Home Agents: The Big Game Changer [white paper]
Part 2: Leveraging Technology for Remote Agents
[white paper]
Part 3: Next Generation Home Working
[white paper]
Excelling at Mobile Customer Service [white paper]
Transforming a Measurement Program into a Meaningful Program: 8 Great "Next Steps" [white paper]
A Practical Guide to Making SMS a Valuable Media Channel for Business [practical guide]
A Practical Guide to Automating Key Business Processes [practical guide]
A Practical Guide to Migrating to VoIP - Planning and Design Considerations
[practical guide]
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Press Releases
Kohl's Selects Interactive Intelligence Cloud Communications Solution
May 17, 2013
Interactive Intelligence Ranked among Indiana's Best Places to Work
May 10, 2013
Interactive Intelligence to Host Financial Analyst and Investor Day
May 9, 2013
Latitude Software, an Interactive Intelligence Company, Releases Major Upgrade to Debt Collection Software
May 8, 2013
Interactive Intelligence Reports First-Quarter 2013 Financial Results
May 6, 2013





