Contact Center Solutions Featured Article

Maintech Helps Wounded Warriors Transition to Civilian Life

October 12, 2012

War always leaves scars behind, physical and invisible ones. Post traumatic stress, emotional disorders, and depression are some of the things that surviving service members have to contend with as they transition from being a warrior to a private citizen.

As a show of gratitude, Maintech, an IT infrastructure support services provider and business unit of Volt Information Scienc,e is playing an important role by working with the WWP (Wounded Warriors Project) to help these men and women who have sacrificed their lives return to civilian life as smoothly and quickly as possible.

WWP is a not-for-profit organization with a mission "to foster the most successful, well-adjusted generation of wounded service members in our nation's history.” It encourages warriors to adjust to their new normal and offers a variety of programs and services to serve warriors with any type of injury.

Once wounded service men and women have been identified and recruited through Wounded Warrior regiments at local military installations, Maintech offers them important roles within its help desk services.

In addition to providing skilled technical support, these men and women are stated to offer customers an unsurpassed work ethic and perform tremendously under pressure, giving Maintech an enviable workforce.

Each technician is trained either remotely or on site. Once they're trained, the warriors can work remotely from home and have access to all the tools that are used in primary service centers or on premises.

Moreover, when call volumes in call centers peak; they are diverted to the 'Warriors', who are perfectly capable of providing virtual resources to handle such spikes in activity in real time. That Maintech chooses to divert the calls to the Warriors rather than forwarding them to Maintech's onsite staff or the command control center is a measure of its confidence in them.

The 'Warriors', who have become Maintech employees are available as 24x7x365 redundant support and cloud based support services and serve call centers as well as they served the country in the past.

GEICO partnered with Wounded Warrior Project's Soldier Ride in Boston in September 2012. Soldier Ride is an opportunity for the public to support injured service men and women by either cheering on the riders during the event or in some cases riding along with them.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Survey: Mobile Experience Trumps Brand Loyalty Among Gen Y, Millennials

Retailers be warned - brand loyalty counts for less and less among younger consumers, who are likely to head to competitors if their mobile experience isn't what they think it should be. [ Read More ]
10/30/2014

Xerox Virtual Customer Care Agent Soon to Enter the Market

Today, many companies are working toward simplifying the workplace so that they can allocate more time and resources to their core business. WDS is one such company dedicated to making it customer's life easier. Recently, the company has introduced an intelligent, virtual customer care agent that can recognize and resolve customer questions in the same way a human agent would. [ Read More ]
10/29/2014

Cyara Partners with GlobalNet

Cyara, a provider of integrated, automated customer communication systems testing software, recently announced that GlobalNet, a company that provides customer experience innovation lifecycle services, has joined the company's Expert Partner Program. As a result, Cyara's contact center testing software has been integrated with GlobalNet's Customer Experience Innovation Lifecycle, expanding Cyara's market in North America. [ Read More ]
10/29/2014

The Personalization of Patient Care

There is little dispute that the healthcare system is not just one of the largest vertical markets for the consumption of modern technology in general but for ICT-related solutions specifically. Whether it is the digitization of medical records, the establishment of healthcare exchanges in the U.S., telemedicine, enhanced communications for first responders, etc. The appetite for ICT is almost insatiatable. [ Read More ]
10/28/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!