Contact Center Solutions Featured Article

Is Google Building a Call Center to Support Nexus 7 Customers?

October 11, 2012

We’ve come to expect a lot from Google (News - Alert) in recent years: free e-mail, maps and navigation, interesting applications to browse through (Google Earth, for starters), the platform on which some of our smartphones and tablets operate, Web page translation and even great news about up and coming futuristic gadgets (cars that drive themselves, which is a really cool idea, particularly on those morning commutes when everyone seems to be driving so poorly you’d think they were blindfolded.)

What Google has never really had to offer us in the past, though, is intensive customer service. Sure, you have an Android (News - Alert)-based phone, but you generally buy it from a wireless service provider whom you return to if you have a problem. With the launch of Google Nexus 7 tablet device, all this has changed. Consumers have found themselves looking to Google for guidance, and many consumers and analysts say Google just isn’t up to par on the customer service end. Callers have found themselves waiting for unacceptably long times for assistance,

Google has apparently got the message, and the company is in the process of building a call center, according to Geek.com. To be more specific, the company will soon be using a third party company to staff a call center for the release of the next Nexus devices.

“Recruiters have been visiting Bay Area campuses looking for Android enthusiasts willing to come work for Google within the next few weeks,” reports Geek.com. “Applicants are not being told specifically what the position is for until after the applications are submitted, though the advertisement makes it fairly clear who they are applying to work for.”

The process isn’t being conducted particularly openly. There is currently no mention of these positions anywhere on Google’s employment websites. The company reportedly plans to have this new up and running, with staff fully trained, by the end of this month.




Edited by Brooke Neuman

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