Contact Center Solutions Featured Article

Is Google Building a Call Center to Support Nexus 7 Customers?

October 11, 2012

We’ve come to expect a lot from Google (News - Alert) in recent years: free e-mail, maps and navigation, interesting applications to browse through (Google Earth, for starters), the platform on which some of our smartphones and tablets operate, Web page translation and even great news about up and coming futuristic gadgets (cars that drive themselves, which is a really cool idea, particularly on those morning commutes when everyone seems to be driving so poorly you’d think they were blindfolded.)

What Google has never really had to offer us in the past, though, is intensive customer service. Sure, you have an Android (News - Alert)-based phone, but you generally buy it from a wireless service provider whom you return to if you have a problem. With the launch of Google Nexus 7 tablet device, all this has changed. Consumers have found themselves looking to Google for guidance, and many consumers and analysts say Google just isn’t up to par on the customer service end. Callers have found themselves waiting for unacceptably long times for assistance,

Google has apparently got the message, and the company is in the process of building a call center, according to Geek.com. To be more specific, the company will soon be using a third party company to staff a call center for the release of the next Nexus devices.

“Recruiters have been visiting Bay Area campuses looking for Android enthusiasts willing to come work for Google within the next few weeks,” reports Geek.com. “Applicants are not being told specifically what the position is for until after the applications are submitted, though the advertisement makes it fairly clear who they are applying to work for.”

The process isn’t being conducted particularly openly. There is currently no mention of these positions anywhere on Google’s employment websites. The company reportedly plans to have this new up and running, with staff fully trained, by the end of this month.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence, Aspect Software and Nice Systems

What an unusual week in the Contact Center Solutions Community. I never thought I would use the word "war" in an article for the community, but interestingly in different context I ended up using it not once but twice. [ Read More ]
11/22/2014

Aspect Software Declares War in Workforce Optimization Market

We may be closing in on the holiday season and a time of "good cheer," but reality is that competition in business is a 24/7/365 affair. And, depending on whether you are a competitor or possible customer, it looks like this holiday season thanks to a new initiative by customer experience solutions provider Aspect Software you are either looking at a possible lump of coal in you X-mas stocking or a valuable present. The reason is Aspect has dropped the gloves in the hotly contested Workforce Opt… [ Read More ]
11/21/2014

Ozonetel Integrates CloudAgent with Zoho CRM

A big part of improving the customer experience, regardless of whether you are an enterprise or a service provider, is breaking down the silos of customer information that exist inside an organization. Having a full view of the customer is important to customer lifecycle management and hence the overall customer experience. And, one of the big places to look for enhancing visibility into all things customer related is obviously tight integration with various capabilities with customer relationsh… [ Read More ]
11/21/2014

LiveVox Data Center to Bring Cloud Contact Center Capabilities to Canada

As financial results from various contact center and unified communications (UC) solutions providers continue to flow in for this quarter two things are becoming increasingly clear. First, is that those seeking to upgrade their customer experience capabilities are accelerating the adoption of the cloud and hybrid solutions as their preferred path. Second, is that North America continues to be the hotbed of this with not just the large U.S. market as a target of opportunity, but also the vibrant … [ Read More ]
11/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!