Contact Center Solutions Featured Article

SoundBite Communications Joins Customer Experience Professionals Association

October 10, 2012

SoundBite Communications (News - Alert) has become a member of the Customer Experience Professionals Association or CXPA.

A provider of cloud-based proactive customer experience management solutions, SoundBite serves the hosted contact center and mobile marketing markets. Its solutions are based on SoundBite Engage, an interactive multi-channel communications platform offering integrated SMS, dialer, voice messaging, e-mail and Web communications, and SoundBite Insight a preference management platform providing intelligent, personalized communications.

“For today’s businesses, customer experience hinges on the ability to enable customers to personalize their interactions, and for companies to recognize and insightfully respond to customer behavior,” said Jim Milton, president and CEO of SoundBite Communications.

“As a new member of the Customer Experience Professionals Association, we have a forum in which we can accelerate the exchange and adoption of best practices that will guide the further evolution of customer experience as more companies use it to build stronger customer relationships,” Milton added.

The CXPA is a global industry trade group which encourages members to take responsibility for creating and maintaining positive customer experience an important requisite for organizations selling products or offering services.

The endeavor of the association is to develop the customer experience field by establishing standards, offering networking and career opportunities and providing research and education to understand the customer experience discipline besides supporting professional development of its members.

“We greatly appreciate SoundBite Communications’ commitment to CXPA and the burgeoning customer experience industry,” said Bruce Temkin, co-founder and chair of CXPA. “The expertise of our membership base plays a leading role in the organization’s ability to create a vibrant future for customer experience management.”




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Interactive Intelligence, BT and Accenture

The future is now, or at least it is coming at us fast in the Contact Center Solutions Community, and there are two great ways to be part of the industry buzz as to what is unlikely to unfold in 2015. The first is to attend ITEXPO East, January 27-30, 2014 at the Miami Beach Convention center. This is a great opportunity to be warm and more to the point, hear, see and discuss contact center issues in person with peers and subject matter experts. [ Read More ]
01/17/2015

Customer Experience: The Last True Differentiator

In Ernst & Young's Global Consumer Banking Survey 2014, customers chose "the way I am treated" as the second most important reason for trusting their banking provider, just behind the understandably important "financial stability" of their bank. Customer experience was also cited as the most common reason for opening and closing accounts, more important than fees, rates, locations or convenience. Approximately 40 percent of customers planned to open or close an account in 2014. This means banks … [ Read More ]
01/16/2015

Digital Is Driving Businesses to Offer Personal and Intuitive Customer Experiences says Accenture Report

The preoccupation with improving the customer experience (CX) by C-levels around the world has been a trend for several years. In fact, the fastest growing C-level position is Customer Experience Management Officer (CEMO) or some variation on the title. And, as CX becomes ever more important as the means to provide differentiated value, delighting existing customers and for obtaining and keeping new ones, the preoccupation will not only grow more intense in 2015, but so will the investments in t… [ Read More ]
01/16/2015

BT Launches New Personalized Video Message Service

When it comes to contact center out-reach there are two trends that everyone needs to literally and figuratively keep an eye on in 2015. They are "personalization" and "video." And, while the first may seem obvious since the goal of marketers is to make customers and prospects feel appreciated with tailored messages uniquely for them, the use of video on the outbound side of things is after many years becoming something more than a novelty. [ Read More ]
01/15/2015
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!