Contact Center Solutions Featured Article

Jebsen & Jessen Communications Wins Frost & Sullivan Contact Center System Integrator of the Year Award

October 09, 2012

Jebsen & Jessen Communications (JJC), a company that delivers business communication solutions for multinational customers, has recently been awarded with the 2012 Frost & Sullivan (News - Alert) Southeast Asia Contact Center System Integrator of the Year Award.

The award is presented to the company that has demonstrated innovation, excellence and growth in the contact center industry. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research in order to identify best practices in the industry.

"We are honored to once again be chosen as Frost & Sullivan's 2012 Southeast Asia Contact Center System Integrator of the Year. Consecutively helming the title for two years, this prestigious award is a reaffirmation of the work we do. We will continue to expand our knowledge in contact center consultancy and grow our partnership with key global and leading contact center technology vendors, all with the aim to provide the best-fit contact center solutions and serve our customers better," said Harold Thng, regional managing director, Jebsen & Jessen Communications, in a statement.

Specializing in the execution and implementation of IP telephony, Jebsen & Jessen Communications help customers develop unified communication and contact center solutions over multiple sites and across its global networks. Jebsen & Jessen Communications also diagnoses, designs and deploys CRM contact centers, provides network infrastructure and develops wireless and mobility solutions for different market verticals.

“Jebsen & Jessen Communications (JJC) continues to strengthen market leadership with its focus on providing contact centers with a holistic solution that not only enhances their customer experience but also optimizes internal resources and process. With an increasingly service oriented culture and consultative approach, JJC further gained mind share as a trusted partner among decision makers in contact centre markets in the region,” said Krishna Baidya, industry manager, ICT Practice, Frost & Sullivan Asia Pacific.

The company delivers solutions through professionals located in Singapore, Malaysia, Thailand, Indonesia, Philippines and Vietnam. Jebsen & Jessen Communications also work through with strategic partners in other APAC countries, Europe, the Middle East, Africa, North America, the Caribbean and Latin America.




Edited by Rachel Ramsey

Article comments powered by Disqus

Related Contact Center Solutions Articles

Earthlink Unveils Hosted Contact Center Solution

With more and more call centers moving to the United States, finding ways for those call centers to stay ahead of the competition has become more important than ever. Call centers are also working twice as hard to find ways to make employees that much more productive so they can serve the company and its customers. Earthlink believes it has one such solution with the arrival of its new Hosted Contact Center. [ Read More ]
11/25/2014

Accenture Releases Survey on Digital Police Solutions

Accenture has released a new survey on digital police solutions and how police can better serve their citizens using technology. [ Read More ]
11/24/2014

Contact Center Solutions Week in Review: Interactive Intelligence, Aspect Software and Nice Systems

What an unusual week in the Contact Center Solutions Community. I never thought I would use the word "war" in an article for the community, but interestingly in different context I ended up using it not once but twice. [ Read More ]
11/22/2014

Aspect Software Declares War in Workforce Optimization Market

We may be closing in on the holiday season and a time of "good cheer," but reality is that competition in business is a 24/7/365 affair. And, depending on whether you are a competitor or possible customer, it looks like this holiday season thanks to a new initiative by customer experience solutions provider Aspect Software you are either looking at a possible lump of coal in you X-mas stocking or a valuable present. The reason is Aspect has dropped the gloves in the hotly contested Workforce Opt… [ Read More ]
11/21/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!