Contact Center Solutions Featured Article

Jebsen & Jessen Communications Wins Frost & Sullivan Contact Center System Integrator of the Year Award

October 09, 2012

Jebsen & Jessen Communications (JJC), a company that delivers business communication solutions for multinational customers, has recently been awarded with the 2012 Frost & Sullivan (News - Alert) Southeast Asia Contact Center System Integrator of the Year Award.

The award is presented to the company that has demonstrated innovation, excellence and growth in the contact center industry. Industry analysts compare market participants and measure performance through in-depth interviews, analysis and extensive secondary research in order to identify best practices in the industry.

"We are honored to once again be chosen as Frost & Sullivan's 2012 Southeast Asia Contact Center System Integrator of the Year. Consecutively helming the title for two years, this prestigious award is a reaffirmation of the work we do. We will continue to expand our knowledge in contact center consultancy and grow our partnership with key global and leading contact center technology vendors, all with the aim to provide the best-fit contact center solutions and serve our customers better," said Harold Thng, regional managing director, Jebsen & Jessen Communications, in a statement.

Specializing in the execution and implementation of IP telephony, Jebsen & Jessen Communications help customers develop unified communication and contact center solutions over multiple sites and across its global networks. Jebsen & Jessen Communications also diagnoses, designs and deploys CRM contact centers, provides network infrastructure and develops wireless and mobility solutions for different market verticals.

“Jebsen & Jessen Communications (JJC) continues to strengthen market leadership with its focus on providing contact centers with a holistic solution that not only enhances their customer experience but also optimizes internal resources and process. With an increasingly service oriented culture and consultative approach, JJC further gained mind share as a trusted partner among decision makers in contact centre markets in the region,” said Krishna Baidya, industry manager, ICT Practice, Frost & Sullivan Asia Pacific.

The company delivers solutions through professionals located in Singapore, Malaysia, Thailand, Indonesia, Philippines and Vietnam. Jebsen & Jessen Communications also work through with strategic partners in other APAC countries, Europe, the Middle East, Africa, North America, the Caribbean and Latin America.




Edited by Rachel Ramsey

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