Contact Center Solutions Featured Article

Interactive Intelligence Positioned Among World's Top 500 Software and Service Providers

October 05, 2012

IP Communication is increasingly being adopted by companies of all sizes. Apart from the obvious cost benefits this technology provides, it also brings in various new features previously unavailable to small and medium-sized businesses.

Naturally, when IP communications technology grows, the companies providing this service grow as well. Interactive Intelligence (News - Alert) Group Inc., a provider of IP business communications solutions, recently announced that the company was named among the world's 500 largest software and service providers by Software Magazine.

With revenue of $209.5 million – a healthy increase of 26 percent over 2010 – the firm saw the company being positioned at 208th this year. The company’s on-premises and cloud-based IP communications software is ideal for unified communications, contact center automation, and business process automation.

The company provides contact center platform for multichannel interactions, available as a cloud-based service, on-premises, or as a managed service, the company has stated.

“This year's Software 500 marks our 12th consecutive year on the list with an improvement over last year of 11 spots from 219th," said Interactive Intelligence founder and CEO, Dr. Donald E. Brown. "We attribute our long-term success to continued investment in our rapidly growing cloud-based business, software enhancements designed to cost-effectively meet the communications needs of the largest global enterprises, and expansion in key geographic markets, including Australia, Brazil, Germany, Japan, New Zealand and the U.K.”

Recently, CCSi, one of the country's largest taxi dispatch services, selected Interactive Intelligence Group, Inc.'s all-in-one IP business communications software suite, Customer Interaction Center (CIC). After going through systems from Avaya d ShoreTel (News - Alert), CCSi changed its TeleVantage system with CIC. Following the installation, CCSi, which offers call center services for taxi fleets coast-to-coast, has witnessed improved dependability, decreased expenses, and enhanced customer service.

Interactive Intelligence is a Platinum sponsor of ITEXPO Austin 2012. Happening now at the Austin Convention Center in Austin, TX, ITEXPO (News - Alert) is the world’s premier IP communications event. For more information on IEXPO West 2012 click here.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

AsiaPay Partners with Semafone for Secure Telephone-based Payments

Asia-Pacific electronic payment service provider AsiaPay recently announced that it has partnered with Semafone, a secure payment technology developer, to allow AsiaPay customers to complete telephone-based payments in its operating regions. [ Read More ]
03/24/2015

Cisco Brings Omnichannel Context to its Contact Center Solutions

Cisco Systems has expanded its contact center solutions with the addition of Context Service. The new cloud-based service, which Cisco is offering at no additional charge to its contact center platform customers, provides organizations with a complete view of their customers by aggregating customer information across all channels. [ Read More ]
03/17/2015

Interactive Intelligence Launches Latest PureCloud Services

Since revelation of its Amazon Web Services (AWS)-enabled multi-tenant enterprise collaboration and communications PureCloud platform in June of 2014, customer experience solutions provider Interactive Intelligence has been right on target with the announcement of new platform functionality. In January PureCloud Directory? was announced, and the rollout continues with the announcement of its latest additions: PureCloud Collaborate? and PureCloud Communicate?. [ Read More ]
03/16/2015

DATAMARK Infographic States Benefits of Call Center Consolidation

Business process outsourcing company DATAMARK recently released an infographic which explains the benefits call centers can receive when they consolidate and bring multiple centers into single locations. [ Read More ]
03/16/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!