Contact Center Solutions Featured Article

Interactive Intelligence Positioned Among World's Top 500 Software and Service Providers

October 05, 2012

IP Communication is increasingly being adopted by companies of all sizes. Apart from the obvious cost benefits this technology provides, it also brings in various new features previously unavailable to small and medium-sized businesses.

Naturally, when IP communications technology grows, the companies providing this service grow as well. Interactive Intelligence (News - Alert) Group Inc., a provider of IP business communications solutions, recently announced that the company was named among the world's 500 largest software and service providers by Software Magazine.

With revenue of $209.5 million – a healthy increase of 26 percent over 2010 – the firm saw the company being positioned at 208th this year. The company’s on-premises and cloud-based IP communications software is ideal for unified communications, contact center automation, and business process automation.

The company provides contact center platform for multichannel interactions, available as a cloud-based service, on-premises, or as a managed service, the company has stated.

“This year's Software 500 marks our 12th consecutive year on the list with an improvement over last year of 11 spots from 219th," said Interactive Intelligence founder and CEO, Dr. Donald E. Brown. "We attribute our long-term success to continued investment in our rapidly growing cloud-based business, software enhancements designed to cost-effectively meet the communications needs of the largest global enterprises, and expansion in key geographic markets, including Australia, Brazil, Germany, Japan, New Zealand and the U.K.”

Recently, CCSi, one of the country's largest taxi dispatch services, selected Interactive Intelligence Group, Inc.'s all-in-one IP business communications software suite, Customer Interaction Center (CIC). After going through systems from Avaya d ShoreTel (News - Alert), CCSi changed its TeleVantage system with CIC. Following the installation, CCSi, which offers call center services for taxi fleets coast-to-coast, has witnessed improved dependability, decreased expenses, and enhanced customer service.

Interactive Intelligence is a Platinum sponsor of ITEXPO Austin 2012. Happening now at the Austin Convention Center in Austin, TX, ITEXPO (News - Alert) is the world’s premier IP communications event. For more information on IEXPO West 2012 click here.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Interactive Intelligence's Ninth Consecutive Year of Happy Employees

Interactive Intelligence managed to land in position 14 on Indiana's 2015 Best Places to Work list, taking its slot in the "major companies" category. [ Read More ]
05/27/2015

Golden Gate BPO Solutions Partners with NETCAST BPO Services

When it comes to business process outsourcing (BPO) while many parts of the world are gaining traction as places to locate facilities, India and the Philippines because of their large English-speaking talent pools remain the dominant BPO places to operate. This is particularly true for companies whose majority of customers require support in English. [ Read More ]
05/21/2015

AMC Technology Contact Canvas Integrates Contact Center Apps to Microsoft Dynamics CRM

In recognition of the value-added of CRM integration with contact center capabilities, enterprise and contact center application integration software specialists AMC Technology has announced it has telephony enabled Microsoft CRM 2013 and 2015 through its Contact Canvas platform. The AMC platform allows customers to integrate business apps and communications across the enterprise, from contact center agents to knowledge workers and mobile staff. [ Read More ]
05/21/2015

Lazy Dog Restaurants Partners with RRT On Takeout Management Solution

When it comes to the business world, customer satisfaction is the real currency that keeps a company going. This is true whether talking about a retail or restaurant or a call center. Lazy Dog Restaurant and Bar just announced it is taking the next step in increasing its customer service approach thanks to an agreement with Restaurant Revolution Technologies. The agreement will allow Lazy Dog to implement an innovative takeout order management solution that is going to be supported by the compan… [ Read More ]
05/12/2015

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!