Contact Center Solutions Featured Article

October 05, 2012

Interactive Intelligence Positioned Among World's Top 500 Software and Service Providers

By Raju Shanbhag

TMCnet Contributor

IP Communication is increasingly being adopted by companies of all sizes. Apart from the obvious cost benefits this technology provides, it also brings in various new features previously unavailable to small and medium-sized businesses.

Naturally, when IP communications technology grows, the companies providing this service grow as well. Interactive Intelligence (News - Alert) Group Inc., a provider of IP business communications solutions, recently announced that the company was named among the world's 500 largest software and service providers by Software Magazine.

With revenue of $209.5 million – a healthy increase of 26 percent over 2010 – the firm saw the company being positioned at 208th this year. The company’s on-premises and cloud-based IP communications software is ideal for unified communications, contact center automation, and business process automation.

The company provides contact center platform for multichannel interactions, available as a cloud-based service, on-premises, or as a managed service, the company has stated.

“This year's Software 500 marks our 12th consecutive year on the list with an improvement over last year of 11 spots from 219th," said Interactive Intelligence founder and CEO, Dr. Donald E. Brown. "We attribute our long-term success to continued investment in our rapidly growing cloud-based business, software enhancements designed to cost-effectively meet the communications needs of the largest global enterprises, and expansion in key geographic markets, including Australia, Brazil, Germany, Japan, New Zealand and the U.K.”

Recently, CCSi, one of the country's largest taxi dispatch services, selected Interactive Intelligence Group, Inc.'s all-in-one IP business communications software suite, Customer Interaction Center (CIC). After going through systems from Avaya d ShoreTel (News - Alert), CCSi changed its TeleVantage system with CIC. Following the installation, CCSi, which offers call center services for taxi fleets coast-to-coast, has witnessed improved dependability, decreased expenses, and enhanced customer service.

Interactive Intelligence is a Platinum sponsor of ITEXPO Austin 2012. Happening now at the Austin Convention Center in Austin, TX, ITEXPO (News - Alert) is the world’s premier IP communications event. For more information on IEXPO West 2012 click here.

Edited by Braden Becker

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