Contact Center Solutions Featured Article

1st USCU Implements Fonolo's Phone-based Customer Service

October 04, 2012

1st United Services Credit Union recently announced that it has chosen Fonolo’s (News - Alert) best-in-class phone-based customer service. Members of 1st USCU will be offered an enhanced call center experience as waiting time is now replaced with a call-back capability from Fonolo.

Members can now connect to call centers agents in a single click via Fonolo, which has been incorporated into the 1st USCU website. Fonolo's illustrative interface allows callers to connect to 1st USCU in a simplified manner, eliminating phone menus and call waiting. Call center agents are ensured a flawless procedure with the protected, cloud-based services offered by Fonolo.

In a statement, Mark Edelman (News - Alert), VP for Member Contact at 1st United Services Credit Union said, "It was remarkable how easy it was to get the Fonolo solution up and running. We are thrilled to be offering this improved experience to our members."

Organizations are not required to alter the call centers for using the cloud-based offering from Fonolo. The implementation of Fonolo’s cloud-based offering at 1st USCU was successfully completed in a few days.

Shai Berger (News - Alert), CEO of Fonolo said, "1st United Services Credit Union is listening to the needs of their members and offering them an efficient customer experience that will have a profound impact on their brand. We're extremely happy to be a part of their long-term vision."

Fonolo is a privately-held organization based in Toronto. The manner in which the call centers communicate with the customers is further enhanced by the cloud-based offerings from Fonolo. Customers are rapidly routed through the call center by Fonolo, linking them to the correct agent and reducing wait time. Fonolo’s cloud-based offerings are currently utilized by major organizations like the Royal Bank of Canada or RBC, World Travel Holdings and SiriusXM Canada. Fonolo’s cloud-based offering has been honored with several awards and recognitions.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Austin 2012, happening now in Austin, TX.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Contact Center Solutions Week in Review: Hiring Spree in the US

There are two interesting trends that continue to make their appearance in Contact Center Solutions Community news on almost a weekly basis, and this week they are prominent. They happen to also be closely related. The first is that that with customer experience improvement being such a large priority for companies around the world, the investment in contact centers is clearly increasing. The second is that whether it is contact centers for individual companies and government agencies of relying… [ Read More ]
09/20/2014

Tellwise Smart Messages Integrated with Salesforce.com CRM

Tellwise Smart Messages has been integrated with Salesforce.com CRM software. This integration offers automated buyer communications, which enables continuous tracking, analysis, reporting and increased sales forecast accuracy. [ Read More ]
09/18/2014

Creating Customers for Life

Finally, a paramount piece to the puzzle is advocacy. By identifying who one's most active users are, and seeing who is gaining the high value from your offerings, it creates the opportunity for walking, talking advertisements. Communities of users can be developed to create best practices, and by fostering these relationships the door is left wide open for a very profitable long-term partnership. Referrals earn these advocates entrance in a loyalty program. To measure levels of advocacy, the me… [ Read More ]
09/18/2014

Xerox Bringing 1,000+ Call Center, Other Jobs to Kentucky

When it comes to the call center world, the growing trend for the market is for companies to return to the United States. Xerox is just one of the companies moving its call center operations back to the U.S. [ Read More ]
09/18/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!