Contact Center Solutions Featured Article

1st USCU Implements Fonolo's Phone-based Customer Service

October 04, 2012

1st United Services Credit Union recently announced that it has chosen Fonolo’s (News - Alert) best-in-class phone-based customer service. Members of 1st USCU will be offered an enhanced call center experience as waiting time is now replaced with a call-back capability from Fonolo.

Members can now connect to call centers agents in a single click via Fonolo, which has been incorporated into the 1st USCU website. Fonolo's illustrative interface allows callers to connect to 1st USCU in a simplified manner, eliminating phone menus and call waiting. Call center agents are ensured a flawless procedure with the protected, cloud-based services offered by Fonolo.

In a statement, Mark Edelman (News - Alert), VP for Member Contact at 1st United Services Credit Union said, "It was remarkable how easy it was to get the Fonolo solution up and running. We are thrilled to be offering this improved experience to our members."

Organizations are not required to alter the call centers for using the cloud-based offering from Fonolo. The implementation of Fonolo’s cloud-based offering at 1st USCU was successfully completed in a few days.

Shai Berger (News - Alert), CEO of Fonolo said, "1st United Services Credit Union is listening to the needs of their members and offering them an efficient customer experience that will have a profound impact on their brand. We're extremely happy to be a part of their long-term vision."

Fonolo is a privately-held organization based in Toronto. The manner in which the call centers communicate with the customers is further enhanced by the cloud-based offerings from Fonolo. Customers are rapidly routed through the call center by Fonolo, linking them to the correct agent and reducing wait time. Fonolo’s cloud-based offerings are currently utilized by major organizations like the Royal Bank of Canada or RBC, World Travel Holdings and SiriusXM Canada. Fonolo’s cloud-based offering has been honored with several awards and recognitions.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Austin 2012, happening now in Austin, TX.  Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus

Related Contact Center Solutions Articles

Interactive Intelligence Celebrates 20th Anniversary

For most of the members of the Contact Center Solutions Community, it might be hard to remember a time when our community host Interactive Intelligence was not a significant player in the industry. However, as someone who has been around a bit longer, it seems like only yesterday that I started becoming intrigued with the activities of this company, which chose as its headquarters the unlikely location of Indianapolis, IN. [ Read More ]
12/19/2014

Spoken Communications to Power Avaya Hybrid Cloud Solution for Contact Centers

Avaya adds hybrid option for contact center transformation powered by Spoken Communications. [ Read More ]
12/19/2014

WebRTC Support on SIP PBX Highlights use for Omnichannel Interactions

2015 is going to highlight how and why WebRTC, SIP and Contact Centers are perfect together. [ Read More ]
12/19/2014

HHS Teams with Monster, Peer.org and Higi to Assist in Affordable Care Act Open Enrollment

The Health and Human Services Department (HHS)is using popular websites to spread word on open enrollment period. [ Read More ]
12/19/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!