Contact Center Solutions Featured Article

The Philippines Unveils New Government Call Center

October 02, 2012

Call centers are quickly becoming the fastest and most dependable way for companies to receive feedback about their products or get information about their products out to the public. On the flipside, more government entities are seeing the value of establishing these kinds of call centers in order to give the public quick information easily. 

Call centers are certainly not a contraption that the U.S. has a stranglehold on. Governments as far away as Dubai recently took up an interest in using call centers as a go-between the government and the public, and the Philippines is just the latest government to embrace this approach.

Six different government agencies have actually teamed up to get the latest call center in the country off the ground, dubbing the center “Contact Center ng Bayan” (The Nation’s Call Center). This new center will be geared toward being a place where the country’s citizens can go to get information and to voice their concerns or questions about a particular endeavor or various public services.

The Bureau of Internal Revenue, Civil Service Commission, Department of Health, Department of Trade and Industry, National Computer Centre and the Philippine Health Insurance Corporation have joined forces in order to get the call center up and running.

The director of this particular center says that he wants it to be a place where citizens can also “contribute to achieving quality public service.”

The main goal of the contact center will simply give the country’s citizens another way to get valuable information without having to actually travel to a particular office. The call center will be easily reachable from 8am to 5pm Monday through Friday. 

The Phillipine government says that it is working on adding services like SMS and e-mail over the next couple of months, making it that much easier for citizens to gain information.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Austin 2012, happening now in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Presence Technology Partners with Interactive Connect

Presence Technology, a provider of Multi-Channel Contact Center solutions that enable Contact Centers to optimize resources and improve communication process efficiencies, and Interactive Connect, LLC, a voice and data managed services and solutions provider, have announced new partnership. [ Read More ]
07/22/2014

Fonolo: Say Goodbye to Nerve-Wracking Hold Times

Anyone who has had to wait on hold knows how frustrating it can be; you either have to put up with listening to snippets of songs or music (that you'd rather not hear) or endure long periods of silence not knowing what's happening at the other end. Tech Cu, a credit union in the Silicon Valley, decided to give its call center customers a better experience by replacing nerve-wracking hold times with a call-back solution. [ Read More ]
07/22/2014

El Centro de CenturyLink Celebrates its Thirtieth Anniversary

As CenturyLink travels down memory lane and relives its thirty years of existence, it has many reasons to be proud of its achievements. Realizing how important the Hispanic market was, committed employees, with support from the company, established a bilingual call center to provide in-language customer service to the company's Spanish-speaking customer base. After this, "El Centro de CenturyLink" was born, and from then on, there was no looking back. [ Read More ]
07/21/2014

Contact Center Solutions Week in Review

It was another eclectic week in the Contact Center Solutions Community to say the least. Not only were there nice to not new capabilities offered, jobs to be had and industry recognition, but there was also a number of items on trends and a large dose of helpful advice. [ Read More ]
07/19/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!