Contact Center Solutions Featured Article

The Philippines Unveils New Government Call Center

October 02, 2012

Call centers are quickly becoming the fastest and most dependable way for companies to receive feedback about their products or get information about their products out to the public. On the flipside, more government entities are seeing the value of establishing these kinds of call centers in order to give the public quick information easily. 

Call centers are certainly not a contraption that the U.S. has a stranglehold on. Governments as far away as Dubai recently took up an interest in using call centers as a go-between the government and the public, and the Philippines is just the latest government to embrace this approach.

Six different government agencies have actually teamed up to get the latest call center in the country off the ground, dubbing the center “Contact Center ng Bayan” (The Nation’s Call Center). This new center will be geared toward being a place where the country’s citizens can go to get information and to voice their concerns or questions about a particular endeavor or various public services.

The Bureau of Internal Revenue, Civil Service Commission, Department of Health, Department of Trade and Industry, National Computer Centre and the Philippine Health Insurance Corporation have joined forces in order to get the call center up and running.

The director of this particular center says that he wants it to be a place where citizens can also “contribute to achieving quality public service.”

The main goal of the contact center will simply give the country’s citizens another way to get valuable information without having to actually travel to a particular office. The call center will be easily reachable from 8am to 5pm Monday through Friday. 

The Phillipine government says that it is working on adding services like SMS and e-mail over the next couple of months, making it that much easier for citizens to gain information.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO Austin 2012, happening now in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.




Edited by Braden Becker

Article comments powered by Disqus

Related Contact Center Solutions Articles

Belk Renews Partnership with eBay Enterprise Leveraging Omnichannel to Manage Customer Service

As those of us in the contact center solutions business are almost painfully aware, the term de jure in our community is for better or for worse OMNICHANNEL. It rapidly displaced "Multi-Channel" to describe being able to interact with customers according to their preferences, i.e., phone call, chat, text and now video. In fact, isn't it amazing how the adoption of jargon in our industry is so much faster than the adoption of the solutions they describe? To be honest, I have always had an affinit… [ Read More ]
12/22/2014

Philippine Airlines (PAL) Expands Contact Center Capabilities for US and Canada

This may be a short item but it is indicative of a trend. It has recently been announced that passengers and customers of Philippine Airlines (PAL) in the United States and Canada will soon be able to transact practically all their travel needs by phone by calling PAL's U.S. contact center - 1-800-IFLYPAL (4359725). [ Read More ]
12/22/2014

Istanbul's Taxi Service Set to Get Integration Overhaul

The idea of getting a cab, from one place to another, is one that involves a variety of different facets. Some think about the use of a smartphone app to call in a ride, while others simply hearken back to the days of hiding under a newspaper in the rain while frantically waving an arm and shrieking "Taxi!" at the top of one's lungs. Modernization efforts have been at play in a variety of places, but Istanbul is perhaps one of the most recent such efforts, as the Istanbul Metropolitan Municipali… [ Read More ]
12/22/2014

TNT UK Turns to NewVoiceMedia's ContactWorld to Spur Customer Experience

Cloud contact center systems is a technology that's been gaining ground for some time now thanks to its ability to offer special tools to contact centers, and allow for fairly easy expansions as needed. [ Read More ]
12/22/2014
Subscribe here for your FREE Contact
Center Solutions
enewslettter.

Events

Weekly Live Demo
Contact Center Solutions

Register Today!


Weekly Live Demo
CaaS Small Center

Register Today!