Setting a new standard in the consumerization of enterprise software and in a bid to build groundbreaking and innovative customer care Web applications, Zendesk recently announced the new Zendesk cloud-based customer service platform as well as the completion of new financing of $60 million.
Zendesk has been at the forefront of innovation when it comes to customer service for businesses, and the new Zendesk has been built from the ground up to help businesses interact with customers in a much more conversational way without sacrificing scalability or automation. The sleek interface spots a visionary application framework known as Zendesk Apps that will help businesses make customer service the center of everything they do. The framework uses the cutting-edge JavaScript development framework, Ember, which has been gaining momentum recently. Ember is an emerging framework for building groundbreaking Web applications.
According to the CEO and founder of Zendesk, Mikkel Svane, “Since we released Zendesk in 2007, the world has dramatically changed its perspective on customer service. Consumers are more empowered than ever, forcing companies to completely rethink how they engage with their customers.”
Svane pointed out to the growing need for real-time customer service which consumers expect to be both transparent and authentic. He also mentioned the changes happening to the customer service industry where companies are “remodeling their customer relationships from being transactional-based to lifetime-value based.” Svane was confident that Zendesk is extremely well positioned to lead the market, and the new funding, together with the new face of customer service, will help Zendesk continue to hold its position as the top customer service platform.
Organizations will now be able to extend the Zendesk functionality through the use of Zendesk Apps making easy to complement and integrate a company’s other business critical applications. Zendesk has more than 20,000 customers which include Disney, Box and Gilt Groupe.
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