Contact Center Solutions Featured Article

Asterisk Call Center Company Indosoft Reports Record Growth

September 17, 2012

As contact centers have discovered the benefits inherent in Asterisk-based solutions, the market for these solutions has opened up and many vendors are noting increased demand for their products. With an Asterisk-based solution, large call centers are increasingly finding that using a powerful, open-source hybrid telephone switch already tested by millions of users worldwide leads to increased flexibility and cost savings.


Asterisk-based contact center solutions provider Indosoft Inc. is one of those companies whose customers are finding high value in its product. The company, which creates and sells a call center ACD for Asterisk, says it is experiencing record growth driven by its flagship product, Q-Suite. This in large measure is due to the recognition within the telecom industry of Asterisk as an advanced cost effective telephony platform, generating significant demand for Q-Suite from hosted and managed service providers of call center services. Q-Suite, as the leading multi-tenant software, is uniquely positioned with its scalable and feature-rich high availability call center solution for Asterisk telephony.

Q-Suite 5.7 allows managed and hosted service providers to deploy a full-featured Asterisk based platform with flexibility to adapt and manage the changing and expanding requirements of contact center operations. Advanced call center ACD, queue management, dialer, real-time supervisor wallboards, historical reporting and integration to workforce management software are all available out-of-the-box for setting up a redundant, fail-safe high availability platform. Web services for integration, ability to theme the look and feel, visual call-flow and dial plan builder, call recording capability and built-in script builder make it a complete call center software that complements Asterisk to facilitate the establishment of virtual and managed call centers, said the company in a statement this week.

“The reception for Q-Suite 5.7 among hosted contact center service providers has been exceptional,” said Gabe Bourque, CEO of Indosoft Inc.

Adding,  “Managed contact center service is a rapidly growing segment since it removes the burden of capital expense and infrastructure management. Hosted providers and Telecom operators can depend on Q-Suite to provide a distributed architecture with multi-tenant capability and unified communications. Q-Suite comes with a CTI library for ACD integration using .NET and Web services API, providing a near complete package to meet the requirements of modern day contact centers using Asterisk.”

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO. Follow us on Twitter.




Edited by Brooke Neuman

Article comments powered by Disqus


Home