As contact centers have discovered the benefits inherent in Asterisk-based solutions, the market for these solutions has opened up and many vendors are noting increased demand for their products. With an Asterisk-based solution, large call centers are increasingly finding that using a powerful, open-source hybrid telephone switch already tested by millions of users worldwide leads to increased flexibility and cost savings.
Asterisk-based contact center solutions provider Indosoft Inc. is one of those companies whose customers are finding high value in its product. The company, which creates and sells a call center ACD for Asterisk, says it is experiencing record growth driven by its flagship product, Q-Suite. This in large measure is due to the recognition within the telecom industry of Asterisk as an advanced cost effective telephony platform, generating significant demand for Q-Suite from hosted and managed service providers of call center services. Q-Suite, as the leading multi-tenant software, is uniquely positioned with its scalable and feature-rich high availability call center solution for Asterisk telephony.
Q-Suite 5.7 allows managed and hosted service providers to deploy a full-featured Asterisk based platform with flexibility to adapt and manage the changing and expanding requirements of contact center operations. Advanced call center ACD, queue management, dialer, real-time supervisor wallboards, historical reporting and integration to workforce management software are all available out-of-the-box for setting up a redundant, fail-safe high availability platform. Web services for integration, ability to theme the look and feel, visual call-flow and dial plan builder, call recording capability and built-in script builder make it a complete call center software that complements Asterisk to facilitate the establishment of virtual and managed call centers, said the company in a statement this week.
“The reception for Q-Suite 5.7 among hosted contact center service providers has been exceptional,” said Gabe Bourque, CEO of Indosoft Inc.
Adding, “Managed contact center service is a rapidly growing segment since it removes the burden of capital expense and infrastructure management. Hosted providers and Telecom operators can depend on Q-Suite to provide a distributed architecture with multi-tenant capability and unified communications. Q-Suite comes with a CTI library for ACD integration using .NET and Web services API, providing a near complete package to meet the requirements of modern day contact centers using Asterisk.”
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