ATO Outsources Contact Center Service Panel to Datacom

The Australian Tax Office (ATO) has appointed Datacom (News – Alert) for its Contact Center Services Panel.

The Australian Taxation Office today appointed Datacom, a leading IT services company in Australia, for outsourcing its Contract Center Services panel group. They will also work with ATO for delivering advanced business and consumer tax services in Australia, as reported by officials.

Founded in 1965, Datacom is among the largest professional IT service providers in Australia, with extensive exposure and excellence in application development, data center operations, provision of IT services, and business process outsourcing. Datacom, functions with multiple government entities and commercial organizations, and across the company’s broad suite of IT solutions.

 With an extensive Australian base, the company has extended its BPO services over the past few years. Establishing an office in Kuala Lumpur in the year 1997, Datacom today has an extensive suite of 1000 employees across four different locations in South East Asia. The company believes it is their groundbreaking approach towards outsourcing services that has made them an enviable choice for Australian Tax Office for their Contact Center Service Panel.

Jonathan Ladd, chief executive officer of the Datacom Group said that ATO required an outsource support partner that can scale with shifting requirements. He added that their strength was their integrated multi-channel technology that automates back of house functions and integrates with front house service to provide a faster more efficient customer experience. The leading IT services company won the contract in the process of a competitive tender, which was “rigorous, technically exacting and transparent,” declared Ladd.

According to the contract, Datacom has been selected as one of the providers for “top flight complex contract center work for a five year extensible term.” Datacom shared this ‘piece of cake’ with two other major IT services providers in the country.

According to Jonathan Ladd, Datacom knew that this appointment recognized their proven track record, advanced technical capabilities and its long term commitment to the federal government market. He further added that with near four million transactions per annum requiring outsource support, ATO was looking for best in class on shore service providers.

With an extensive range of innovative, reliable and industry leading IT services and solutions, Datacom ensures superior client satisfaction and user-end excellence, reported an official at Datacom. 

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