Contact Center Solutions Featured Article

September 07, 2012

Castel to Reveal Castel Compass

By Meenakshi Shankar

TMCnet Contributor

Castel Communications, a supplier of contact management solutions, is all set to launch its new application, Castel Compass (News - Alert), noted to be a real-time business intelligence dashboard.

As indicated, Castel will make its official launch at the Debt Connection Symposium to be held in Las Vegas from September 10 – 13, 2012.

The customizable Castel (News - Alert) Compass Business Intelligence Center provides access to real-time key performance indicators at any given time throughout the day. The dashboard is an easy-to-use graphical interface that may depict multiple key performance indicators in a single view. Users may drill down across specific windows to find valuable real-time information when needed most.

“Castel customers look to our solutions to deliver immediate metrics for their business such as agent and campaign productivity, promises and payments tracking,” Rachid Cheaib, chief executive officer at Castel said in a press release.

“Castel Compass brings the ability to customize one’s own real-time dashboard, focus upon particular areas of the business during the day and truly see details more quickly,” Cheaib added.

Headquartered in Buffalo, NY, Castel Communications delivers cutting-edge call center solutions for top financial institutions, collection agencies, and telemarketing organizations across the globe. The company’s other solutions currently offered include; Castel Detect - Immediate and Post Call Voice Analysis; Castel Connects; Castel Tracker which is a digital voice recorder; Castel Convey – an enhanced intelligent message delivery; and Castel Traverse – an interactive voice response platform.

Castel Connects solution is noted to deliver a feature-rich solution for focused customer contact campaigns.

Back in May 2012, Castel Communications revealed its plan to install its Castel Detect voice analysis solution at the North Carolina-based Solace Financial, LLC 85-seat capacity call center serving the mortgage industry.

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. Stay in touch with everything happening at ITEXPO (News - Alert). Follow us on Twitter.

Edited by Brooke Neuman

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