Vocalcom Named Best Communications Solutions Product for 2011

TMC (News - Alert) recently announced that it has awarded the Communications Solutions Product of the Year Award for 2011 to Vocalcom for its innovative HermesNet software. HermesNet is a solitary application that can manage all the workings of a call center.

In a release, Rich Tehrani (News - Alert), CEO of TMC said, “Vocalcom was chosen to receive a 2011 Product of the Year Award for creating outstanding advancements in communications. HermesNet has proven benefits for its customers and provides ROI for the companies that use it. Congratulations to the entire team at Vocalcom. I look forward to more innovative solutions from them in the coming year.”

Products demonstrating vision, direction and meticulousness have been honored by the Communications Solutions Product of the Year Award. Pioneering products and services that have been launched during the period March 2011 to March 2012 have been considered for the award.

The HermesNet software from Vocalcom is capable of managing all the functions of a call center independently. These include functions like outbound dialing, ACD, interactive voice response, inbound e-mails, fax distribution, scripting, connection to legacy data base systems and online navigation. HermesNet assists in augmenting the competence of call center workers, thereby making the workplace more efficient. HermesNet is therefore considered as one of the most popular communication tools available in 2011. The innovative and groundbreaking HermesNet has been honored with several awards in 2011.

HermesNet can be used by the supervisor and the call agents. A predictive dialer is used by HermesNet, which starts dialing even before the previous call is terminated. The predictive dialer utilizes personal preferences for timing the calls, resulting in augmented effectiveness. The efficiency of a call center can therefore be boosted by nearly 70 percent with HermesNet.

TMC’s INTERNET TELEPHONY and the Customer Interaction Solutions websites include the complete list of the winners of the Communications Solutions Product of the Year Award for 2011.

TMC is a worldwide, incorporated media organization. For the last four decades, the company has been assisting clients in developing communities in print, in person and on the web. Some of the magazines published by TMC include the Customer Interaction Solutions, INTERNET TELEPHONY, Next Gen Mobility, and Cloud Computing.

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