Eloqua Selects LiveOps Platform to Improve Customer Support, Experience

Eloqua (News - Alert), a source of on-demand revenue performance management solutions, is ready to deploy LiveOps Platform, an advanced cloud customer interaction management solution developed by LiveOps (News - Alert), Inc. for its contact center.

LiveOps, Inc. is a source of cloud contact center and customer service solutions, catering to more than 200 companies around the world.

“We wanted an advanced cloud customer interaction management solution, not just another call center product. Our legacy on-premise call center simply can’t keep pace with our fast growing and geographically expanding contact centers and agent workforce,” said Ralf Riekers of Eloqua Global Support. “LiveOps sets the standard for cloud contact center scalability, reliability and CRM integration. We look forward to leveraging LiveOps to deliver first rate customer service.”

The LiveOps solution will enable Eloqua to manage the entire lifecycle of customer interaction through personalized support, while dramatically increasing contact center operation efficiency.

“Eloqua works with organizations daily to help drive customer acquisition,” said Vasili Triant, SVP of Worldwide Cloud Application Sales, LiveOps. “Unlike its competitors, social is inherent with LiveOps meaning Eloqua can interact with customers on Twitter (News - Alert) and Facebook. The channels are already on the platform and no third-party integrations are needed. ”

Eloqua will initially use LiveOps Platform to offer technical support to the majority of its contact center agents, based in Toronto.

The company has also planned to implement LiveOps to its other offices in Toronto, London and Singapore who deliver premium support, 24/7 to customers located around the world. Its highly scalable, true cloud solution enables Eloqua to operate and manage multiple dispersed contact centers, including home-based agents as a single center.

LiveOps Platform includes LiveOps Insight, their analytics and reporting applications.

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