Noble Systems has released Noble Web Reports, saying that it’s a tool designed to free managers and supervisors from their desks and get them back on the floor where they can manage more effectively.
Noting that fast, efficient contact centers require real-time management, James Noble, president and CEO at Noble Systems, said that means meaningful access to reports and real-time results from handheld devices, laptops, home computers and more.
The company’s Web Reports keeps contact centers on target by allowing supervisors and managers to stay informed, wherever they might be located, Noble said.
Part of Noble's mobile management platform, Noble Web Reports connects contact center managers to their reporting and management data. The mobile management platform works with major browser applications, including Microsoft Internet Explorer, Mozilla Firefox, Google Chrome, and Apple Safari.
Since it features flexible architecture, Noble Web Reports is accessible on devices that use Android, Windows, Linux, or iOS operating systems, according to company officials.
The latest offering from Noble takes information from Noble Maestro, the newest generation of management and reporting tools for the Noble Solution that offers an intuitive management portal for directing and monitoring inbound and outbound contacts.
Company officials said that users can access reports and set parameters for customizing queries and view archived or previously run reports at the touch of a button. Moreover, with the scheduler option, managers can schedule reports to run at specific times or intervals and push them automatically to their devices.
Maestro’s easy-to-use interface enables managers to “efficiently” oversee the setup and management of contact center applications. Company officials said that Maestro provides dashboards for phone lines, stations, call queues, messaging, recording, quality assurance, and routing as well as it provides payroll information, such as agent hours worked, for effective agent management.
Earlier, the company restructured its senior client management team with two new appointments. The company appointed Henry Danser as vice president of Sales in the Western Region and Mark Morrissey as vice president of Strategic Accounts.
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