EarthLink Inc., an IT and communications provider, recently added some features to its myLink self-service customer control point.
An essential business tool that provides a centralized, integrated on-demand gateway to each EarthLink Business account, myLink empowers customers with a wealth of self-service applications, reporting and management features and provides a more streamlined and efficient customer experience.
The new myLink portal enables users to seamlessly access all of their EarthLink Business services via one interface. It will also include new tools like convenient control panel links to Microsoft Exchange 2010 Hostingand VMware vCloud Hostingproducts.
"EarthLink has added robust, new functionality to myLink this year and plans to continually improve and upgrade the user experience," said Brian Fink, CTO at EarthLink. "We actively solicit customer feedback and insights, and use that intelligence to continually refine our portal. Our clients now have one, convenient site from which to manage all of their EarthLink services, and it can greatly simplify their workday.”
“We are committed to doing the systems integration work to ensure a more transparent user experience, and I expect that the myLink portal will further emerge as a key differentiator for our company," he said.
"A highly-functional portal is a critical component of the relationship between a customer and a service provider," said Lynda Stadtmueller, program director for Cloud Computing at Stratecast, a division of Frost & Sullivan. "Businesses of all sizes want 24/7 visibility and control over their services, and they prefer the convenience of a single, easy-to-use portal to perform tasks, access data and generate reports. With the enhancements to the myLink portal, EarthLink is demonstrating its commitment to customers and increasing the value of its services."
Meanwhile, EarthLink recently announced it will present at the Oppenheimer & Co. Inc. 15th Annual Technology, Internet & Communications Conference in Boston, MA. EarthLink CFO Bradley A. Ferguson will speak at the event on Wednesday, August 15, 2012 at 2:25 p.m. Eastern Time.
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