Contact Center Solutions Featured Article

August 09, 2012

prairieFyre Software Announces NET UX2000 Interoperability

By Rahul Arora

TMCnet Contributor

prairieFyre Software, a Microsoft (News - Alert) Gold Certified Communications and Independent Software Vendor (ISV) Partner developing unified communications and contact center solutions, recently completed interoperability testing of the prairieFyre Contact Center for Microsoft Lync with the Network Equipment Technologies (News - Alert) (NET) Unified Exchange (UX) 2000 All-in-One Survivable Branch Appliance (SBA).

prairieFyre Contact Center for Microsoft Lync is a modular, integrated software suite that provides sophisticated contact center functionality, developed exclusively on the Unified Communications (News - Alert) and Voice-over-IP architecture of the Microsoft Lync Server 2010 platform.

It combines Automatic Call Distribution (ACD) and a modular suite of feature-rich, Web-based applications with presence-aware telephony, conferencing, messaging and agent mobility in a familiar, easy-to-use Microsoft Office interface.

NET’s (News - Alert) Unified Exchange 2000 Series (UX2000) All-in-One Survivable Branch Appliance (SBA) ensures that Microsoft Lync Server will operate at a high level of security and quality in branch offices during wide area network failures.

The UX2000 Survivable Branch Appliance (SBA) provides basic voice services to branch office users during a WAN outage.

During WAN outage, the SBA appliance manages the intra-branch voice calls and IM sessions, as well as inter-branch communications and voicemail retrieval over PSTN. By supporting a variety of protocols, advanced security, codec transcoding and data services, the UX2000 enables a distributed enterprise to cost-effectively implement unified communications across the enterprise.

“As the cloud rapidly becomes the IT deployment model of choice for businesses of all sizes, NET is excited to be working closely with prairieFyre in making it as easy as possible for customers to deploy a modular, integrated software suite for the contact center and Microsoft Lync,” said Kevin Isacks, chief development officer at NET. “Our UX customers can now take advantage of prairieFyre’s innovative software-based approach to the contact center with the confidence that qualified testing provides.”

Want to learn more about the latest in communications and technology? Then be sure to attend ITEXPO West 2012, taking place Oct. 2-5, in Austin, TX. ITEXPO (News - Alert) offers an educational program to help corporate decision makers select the right IP-based voice, video, fax and unified communications solutions to improve their operations. It's also where service providers learn how to profitably roll out the services their subscribers are clamoring for – and where resellers can learn about new growth opportunities. For more information on registering for ITEXPO click here.

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Edited by Braden Becker

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